Summary
Overview
Work History
Education
Skills
Accomplishments
Go to hiking, study and go to the beach.
Languages
Timeline
Generic

Felix Jhoan Arce Acosta

Laveen,AZ

Summary

Dynamic leader with a proven track record at Jack in the Box, enhancing customer satisfaction and streamlining operations. Excelled in team management and inventory control, boosting efficiency and reducing staff turnover significantly. Known for exceptional organizational skills and a passion for customer engagement, adept at fostering a positive work environment and driving substantial business improvements.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Jack in the Box
09.2023 - 10.2024
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Employee

All Star
03.2017 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

M.D. - Medicine

Faculty of Medicine
Culiacán, Sinaloa México
07-2023

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Operations Management
  • Shift Management
  • Passion for customer satisfaction
  • Organization and prioritization
  • Complaint resolution
  • Adaptable
  • Employee Retention
  • Schedule Coordination

Accomplishments

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Supervised team of 22 staff members.

Go to hiking, study and go to the beach.

I really like it take time for my things, go to hiking it is a really good therapy, it is a time just for you and your own ideas and to get the correct answer to the situation that you have in that right moment.

Languages

English
Professional Working

Timeline

Restaurant Manager

Jack in the Box
09.2023 - 10.2024

Employee

All Star
03.2017 - 12.2019

M.D. - Medicine

Faculty of Medicine

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Felix Jhoan Arce Acosta