Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
References
Timeline
Generic

FEMI RACHEL BOLANLE

Phoenix

Summary

Experienced professional customer service representative with a track record of 3-7 years delivering exceptional service to clients and guests. Expertise lies in providing excellent customer service, resolving problems, and fostering customer loyalty. Committed to utilizing existing resources and collaborating with colleagues to contribute skills and efforts towards improving organizational objectives and achieving managerial targets and goals.

Overview

8
8
years of professional experience

Work History

Brand Ambassador

CHEELEE
01.2024 - Current
  • Ensured messaging and visuals were consistent in all promotional materials and presentations to accurately reflect the brand.

Hostess

Shiro Restaurant
09.2023 - 06.2024
  • Demonstrated strong multitasking skills: handled phone calls, greeted guests, and updated reservation logs simultaneously.

Hostess

Eko Hotels and Suites
01.2018 - 01.2022
  • Successfully handled multiple tasks at once, including answering incoming calls, greeting visitors, and maintaining accurate reservation records.
  • Addressed customer inquiries regarding hours of operation, seating arrangements, and menu details.

Brand Ambassador

Power Horse Energy Drink
01.2018 - 12.2018
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

Secretary & Cashier

Club XO
01.2017 - 01.2018
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Call & Chat Operator

Abvic Hotels and Suites
01.2017 - 07.2017
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

Education

First School Leaving Certificate -

Spring Nursery And Primary School
01.2002

Secondary School Certificate Examination -

Federal Government Girls College
01.2008

H.N.D in Business Administration -

Lagos State Polytechnic
01.2018

B.Sc. in Marketing -

National Open University
01.2023

B.Sc Computer Technology - CyberSecurity

Northern Carribbiean University
Mandeville Kingston Jamaica
08.2027

Skills

  • Problem-Solving Skills
  • Innovation
  • Creativity
  • Customer Service
  • Customer Engagement

Personal Information

  • Date of Birth: 06/25/99
  • Gender: Female
  • Nationality: Nigerian & Ghanian
  • Marital Status: Single
  • Religion: Christian

Hobbies and Interests

  • Exercising
  • Reading
  • Writing
  • Marketing

References

  • Mrs. Toba, Business Woman; 08167521652
  • Mr. Arnold, Autos; 08071021000

Timeline

Brand Ambassador

CHEELEE
01.2024 - Current

Hostess

Shiro Restaurant
09.2023 - 06.2024

Hostess

Eko Hotels and Suites
01.2018 - 01.2022

Brand Ambassador

Power Horse Energy Drink
01.2018 - 12.2018

Secretary & Cashier

Club XO
01.2017 - 01.2018

Call & Chat Operator

Abvic Hotels and Suites
01.2017 - 07.2017

First School Leaving Certificate -

Spring Nursery And Primary School

Secondary School Certificate Examination -

Federal Government Girls College

H.N.D in Business Administration -

Lagos State Polytechnic

B.Sc. in Marketing -

National Open University

B.Sc Computer Technology - CyberSecurity

Northern Carribbiean University

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FEMI RACHEL BOLANLE