Leselle Ramirez
Mission
Summary
I am currently employed at La Plaza Mall. I am hardworking and a passionate job seeker with strong organizational skills. Amazing with Sales professional with proven track record at journeys & retail environments, excelling in customer service and relationship building. Known for reliability and adaptability. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Ready to use and developed communication and organizational skills in any role.
Transitioning from fast-paced environment where skills in time management and multitasking were developed. Proven ability to work under pressure and maintain high standards of people quality and presentation. Looking to apply these skills in new, dynamic role that values dedication and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Brand Ambassador
American Eagle Outfiters
05.2025 - Current
- Engaged customers to promote brand loyalty and enhance shopping experience.
- Collaborated with team members to execute promotional events and visual merchandising initiatives.
- Provided product knowledge and styling advice to customers, driving sales effectiveness.
- Assisted in inventory management, ensuring accurate stock levels and organization on the sales floor.
- Fitting room
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
Sales Associate
Journeys
03.2025 - 01.2026
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Lead
Journeys
03.2025 - 01.2026
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Set and achieved company defined sales goals.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Still Enrolled - Real Estate
Veterans Memorial High School
Mission, TX05-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Client service
- Store opening and closing
- Customer needs assessment
- Sales training
Certification
- Certified in CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Brand Ambassador
American Eagle Outfiters
05.2025 - Current
Sales Associate
Journeys
03.2025 - 01.2026
Sales Lead
Journeys
03.2025 - 01.2026
Still Enrolled - Real Estate
Veterans Memorial High School