Summary
Overview
Work History
Education
Skills
Certification
Qualifications
Timeline
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Feng Vang

Onalaska,WI

Summary

Highly-motivated individual with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Helpdesk Intern

Kwik Trip
10.2023 - Current
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Supported remote desktop connections for users requiring assistance offsite.
  • Managed user accounts including passwords resets, account creation and deletion.

IT Inventory Control Specialist

Kwik Trip
02.2023 - 10.2023
  • Imaged equipment needed for Retail Stores
  • Assisting the team leader with the location of all equipment assets within the business
  • Maintaining inventory levels of equipment and parts
  • Fulfilling ship out requests
  • Unboxing and tagging of equipment
  • Preparing equipment for delivery to the stores including imaging, burning in, and configuration

Grinder

Great Lakes Cheese
06.2020 - 04.2023
  • Follows production schedule that is communicated by work leader or supervisor.
  • Transfers cheese materials for each blend, staged in the setup racks out to the grinder area.
  • Assure that all necessary ingredients are ready and on hand for use.
  • Read blend sheets and follows instructions that may be given on the blend sheets to standardize blender.
  • Assist with the training of new employees when requested by Supervisor.

Team Member

Menards
01.2019 - 06.2020
  • Greeting customers, answering questions about products, and helping them find what they need in the store.
  • Product knowledgement
  • Keeping the store stocked and shelves organized
  • Downstock and upstock items as necessary
  • Inform guests on products

Server

Taste of Thai
09.2017 - 01.2019
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.

Education

Associate's Degree - IT Cybersecurity and Network Administration -

Western Technical College
04.2024

High School Diploma -

Onalaska High School
05.2016

Skills

  • Computer Skills
  • Problem-Solving
  • End-User Support
  • Equipment Setup
  • Troubleshooting Abilities
  • Providing Customer Support
  • Logging Support Tickets
  • Customer Service
  • Ticket Management
  • Remote Support Management

Certification

  • CCNAv7 - Introductions to Networks
  • CCNAv7: Switching, Routing, and Wireless Essentials

Qualifications

Experienced working in a fast pace environment, Great communications skills to find what customers needs/wants are, Sales experience and customer services skills, Good problem solver by having the knowledge to identify customers issues and needs, Organized and able to keep good documentation, Good time management, Ability to work in a group or independently, Good interpersonal skills, Proficient with Microsoft Office 365 and Exchange Admin Center, Proficient with setting up computer hardware and software, Understanding of core networking concepts like TCP/IP, DNS, and VPNs., Proficient with ServiceNow to track cases and incidents, Basic proficiency with Active Directory, SCCM, Zoom Admin, SAS Data Management, Basic knowledge of firewalls, intrusion detection, intrusion prevention and encryption practices, Good understanding of SQL and Database Administration

Timeline

IT Helpdesk Intern

Kwik Trip
10.2023 - Current

IT Inventory Control Specialist

Kwik Trip
02.2023 - 10.2023

Grinder

Great Lakes Cheese
06.2020 - 04.2023

Team Member

Menards
01.2019 - 06.2020

Server

Taste of Thai
09.2017 - 01.2019

Associate's Degree - IT Cybersecurity and Network Administration -

Western Technical College

High School Diploma -

Onalaska High School
Feng Vang