Kelvin Jerome Redd
Oak Grove Technologies
Smithfield,NC
1
Certification
Results-driven professional with experience in customer service, technical support, and problem-solving. Skilled at building relationships with customers, resolving issues, working in fast-paced environments, and collaborating with teams to achieve goals. Strong communicator with a passion for leadership, sales, and business development. Currently pursuing an Associate of Information Technology while seeking to grow with Enterprise Mobility's Management Training Program.
Work History
IT Helpdesk Intern
- Delivered exceptional customer service while assisting users via phone, email, and remote support.
- Built strong customer relationships by providing timely, effective solutions.
- Managed multiple requests in a fast-paced environment.
- Collaborated with team members to resolve complex issues and improve customer satisfaction.
- Documented support interactions accurately in a ticketing system.
- Demonstrated communication, professionalism, and problem-solving skills daily.
Education
Associate of Information Technology
In Progress
Skills
Customer Service
Relationship Building
Sales
Leadership
Teamwork
Communication
Problem Solving
Time Management
Microsoft Office
Google Workspace
Technical Troubleshooting
Ticketing Systems
Remote Support
Certification
- CompTIA A+ Certification
- Google IT Support Professional Certificate
Timeline
IT Helpdesk Intern
Oak Grove Technologies
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Johnston Community College
Associate of Information Technology
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