Fenix Winkler
Wichita ,Kansas
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Waffle House (Ozark Waffles)
Oak Grove, Missouri
01.2013 - 03.2017
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out and completed all shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Set up and prepared cooking supplies and workstations during shift change to maximize productivity.
- Trained and supervised cooking staff to expertly meet daily needs.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Sales Representative
New York & Company
Independence, Missouri
02.2016 - 08.2018
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Generated advertising brochure for vendor use.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Trained and mentored new sales representatives.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Account Specialist
The Raytown Water Company
Raytown, Missouri
08.2018 - 01.2022
- Reconciled customer accounts and identified discrepancies for further investigation.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Communicated with approximately 250+ clients daily to understand needs and explain product value.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Adhered to standards of quality and service as well as all compliance requirements.
- Worked with water services technicians to preform work orders on meters and water lines.
Loan Specialist
Check Into Cash
Warrensburg, MO
11.2023 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Diploma -
Oak Grove High School
Oak Grove, MO05.2013
Skills
- Customer Experience
- Document Management
- Reading Comprehension
- Account Updating
- Schedule Coordination
- Cost Control
- Correcting Discrepancies
- Organizational Skills
- Recordkeeping Ability
- High-Volume Environments
Timeline
Loan Specialist
Check Into Cash
11.2023 - 12.2025
Customer Account Specialist
The Raytown Water Company
08.2018 - 01.2022
Sales Representative
New York & Company
02.2016 - 08.2018
Assistant Manager
Waffle House (Ozark Waffles)
01.2013 - 03.2017
Diploma -
Oak Grove High School