Ferdinand Mediko
Snellville,GA
Summary
Dynamic Office Manager with a proven track record at Polyplex Pharmacy, enhancing operational efficiency and fostering team productivity. Expert in office administration and conflict management, I streamlined processes, negotiated cost-saving contracts, and led quality assurance initiatives, significantly improving customer satisfaction and maintaining budget compliance.
Overview
13
13
years of professional experience
Work History
Office Manager
Polyplex Pharmacy
Atlanta, GA
06.2009 - 05.2019
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
Coordinator
Creative Community Solutions
Norcross, GA
04.2006 - 05.2009
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Managed company schedule to coordinate calendar and arrange travel.
- Trained team members on new hotel services and products to support promotional efforts.
Education
Specialized In Psychology - Psychology
York College of The City University of New York
Jamaica, NY06.1995
Skills
- Customer Service
- Office Management
- Office Administration
- Organizational Skills
- Data Entry
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Document Management
- Relationship Building
- Scheduling
- Inventory Control
- Staff Management
- Employee Supervision
- Conflict Management
- Staff hiring
- Excellent multi-tasking ability
Timeline
Office Manager
Polyplex Pharmacy
06.2009 - 05.2019
Coordinator
Creative Community Solutions
04.2006 - 05.2009
Specialized In Psychology - Psychology
York College of The City University of New York