Summary
Overview
Work History
Education
Skills
Timeline
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Ferdinand Mediko

Snellville,GA

Summary

Dynamic Office Manager with a proven track record at Polyplex Pharmacy, enhancing operational efficiency and fostering team productivity. Expert in office administration and conflict management, I streamlined processes, negotiated cost-saving contracts, and led quality assurance initiatives, significantly improving customer satisfaction and maintaining budget compliance.

Overview

13
13
years of professional experience

Work History

Office Manager

Polyplex Pharmacy
06.2009 - 05.2019
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development

Coordinator

Creative Community Solutions
04.2006 - 05.2009
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Trained team members on new hotel services and products to support promotional efforts.

Education

Specialized In Psychology - Psychology

York College of The City University of New York
Jamaica, NY
06.1995

Skills

  • Customer Service
  • Office Management
  • Office Administration
  • Organizational Skills
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Document Management
  • Relationship Building
  • Scheduling
  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Conflict Management
  • Staff hiring
  • Excellent multi-tasking ability

Timeline

Office Manager

Polyplex Pharmacy
06.2009 - 05.2019

Coordinator

Creative Community Solutions
04.2006 - 05.2009

Specialized In Psychology - Psychology

York College of The City University of New York

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Ferdinand Mediko