Fernanda Badillo Soto
Cleveland,OH
Summary
Experienced Flight Attendant at Frontier Airlines with a diverse background in customer service, hospitality, and healthcare administration. Proven ability to ensure passenger safety and comfort while managing in-flight operations in fast-paced environments. Adept at clear communication, effective problem-solving, and teamwork, I am committed to delivering exceptional service and maintaining high safety standards under regulatory compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FLIGHT ATTENDANT
FRONTIER AIRLINES
Cleveland, OH
11.2023 - Current
- Ensure passenger safety and comfort by conducting thorough pre-flight briefings, safety demonstrations, and adhering strictly to FAA regulations and company policies.
- Deliver exceptional customer service in high-pressure situations by maintaining professionalism and effectively addressing in-flight challenges, including medical emergencies, with strong problem-solving and communication skills.
- Collaborate proactively with both flight and ground crews to secure smooth operations and foster a positive travel experience for all passengers.
MEDICAL RECEPTIONIST
FLORIDA ADVANCED SPINE AND ORTHOPEDICS-FASTMD
Clearwater, FL
08.2022 - 10.2023
- Greeted patients, and ensured accurate demographics and insurance information.
- Answered and routed high-volume phone calls from patients and internal staff across multiple departments.
- Scheduled appointments and managed follow-ups while maintaining organized electronic records.
PATIENT FLOW SUPERVISOR
BETTER HEALTH MEDICAL CENTER
Clearwater, FL
07.2020 - 08.2022
- Served as first point of contact for patients, providing a warm and professional welcome.
- Managed appointment scheduling, confirmations, and high-volume phone inquiries.
- Oversaw daily office flow, minimizing wait times and maintaining efficient patient movement throughout the practice.
WAITRESS
IHOP
Clearwater, FL
09.2021 - 11.2021
- Greeted and seated guests in a friendly and timely manner to ensure a welcoming experience.
- Accurately took orders and communicated efficiently to the kitchen staff.
- Focused on maintaining a clean and organized dining area, supporting team operations during peak hours.
Education
High School Diploma -
Dr. Jose Maria Luis Mora
Hidalgo, MX01-2019
Skills
- Safety procedures
- Customer service
- Team collaboration
- Conflict resolution
- Multilingual skills
- Adaptability and flexibility
Certification
- CTASE - Flight Attendant License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
FLIGHT ATTENDANT
FRONTIER AIRLINES
11.2023 - Current
MEDICAL RECEPTIONIST
FLORIDA ADVANCED SPINE AND ORTHOPEDICS-FASTMD
08.2022 - 10.2023
WAITRESS
IHOP
09.2021 - 11.2021
PATIENT FLOW SUPERVISOR
BETTER HEALTH MEDICAL CENTER
07.2020 - 08.2022
High School Diploma -
Dr. Jose Maria Luis Mora
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