Fernanda Calderon Sol
San Salvador,El Salvador
Summary
Dynamic professional with a BBA and a Master's in Business Psychology, blending business acumen with psychological insights. Experienced in call center management and HR recruitment, adept at fostering team success and aligning talent with organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recruiter
Skycom Latinoamerica
El Salvador
06.2023 - 01.2024
- Responsible for sourcing and screening candidates, coordinating interviews, and managing the recruitment process.
- Skilled in candidate relationship management, offer negotiation, and onboarding support.
- Proficient in ATS usage and compliance with employment laws.
Bilingual English/Spanish Intake Specialist and Team Lead
The Office Gurus; Morgan and Morgan
El Salvador
08.2019 - 10.2022
- Generated regulatory-compliant reports for labor, personal injury, and insurance claims, engaging diverse clients and maintaining policy adherence.
- Managed tiered call flows, documented cases accurately, and conducted thorough research.
- Supported team growth through training and feedback, improving quality scores.
Bilingual Customer Service Specialist
Teleperformance; AT&T
El Salvador
12.2018 - 08.2019
- Handle high volume of calls and chats, following communication scripts to address diverse topics.
- Identify customer needs, investigate issues, and provide tailored solutions or alternatives promptly.
Education
Master of Business Psychology -
ESI School of Management San Salvador
El Salvador01-2023
BBA -
ESI School of Management San Salvador
El Salvador01-2022
Skills
- Organizational Skills
- Experienced
- Problem-Solving
- Team Leadership
- Client Relationship
- Applicant Tracking System Experienced
- Microsoft Office Suite
- Report Generation and Documentation
- Google Workspace
- Candidate pre-screening
- Team Collaboration
- Cold-calling
Certification
Positive Organization Development - TECMILENIO
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
- Estela Anchissi, 7743-7816, anchissi.estela@gmail.com
- Jazmin Rojas, 7414-0822, jazminrojasskycom@gmail.com
Timeline
Recruiter
Skycom Latinoamerica
06.2023 - 01.2024
Bilingual English/Spanish Intake Specialist and Team Lead
The Office Gurus; Morgan and Morgan
08.2019 - 10.2022
Bilingual Customer Service Specialist
Teleperformance; AT&T
12.2018 - 08.2019
Master of Business Psychology -
ESI School of Management San Salvador
BBA -
ESI School of Management San Salvador
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