Fernanda Castillo
Los Angeles
Summary
Dedicated server with exceptional customer service skills and strong cash handling experience. Committed to ensuring guest satisfaction and maintaining cleanliness in high-paced environments.
Overview
7
7
years of professional experience
Work History
Server
Siverlake Ramen Koreatown
Los Angeles, CA
05.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items, service protocols, and point-of-sale system usage.
Server
Sushi Ippo
Los Angeles, CA
02.2020 - 09.2023
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience for guests.
- Developed knowledge of menu items to make informed recommendations to customers, boosting sales.
- Handled cash transactions accurately while processing payments through the POS system.
- Contributed to team efforts by participating in regular staff meetings and feedback sessions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Cashier
Bakery Cafe
Los Angeles, CA
01.2019 - 01.2020
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation.
- Trained new team members on menu items and service standards.
- Managed cash register operations accurately during peak hours.
Education
High School Diploma -
Robert F. Kennedy
Los Angeles, CA06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Siverlake Ramen Koreatown
05.2024 - Current
Server
Sushi Ippo
02.2020 - 09.2023
Server/Cashier
Bakery Cafe
01.2019 - 01.2020
High School Diploma -
Robert F. Kennedy