Fernanda Gutierrez

• Coordinated scheduling and calendar management for directors, enhancing time and resource utilization.
• Manage timekeeping for all of Human Resources, including all edits and new employee schedules for the department.
• Facilitated interdepartmental communication, ensuring timely sharing of information and updates.
• Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships as well timely filing of all claims lines.
• Streamlined office supply inventory management, maintaining sufficient stock levels to prevent work disruptions.
• Process all correspondence for both Risk Management and Safety as well as timely management of invoices pertinent to departments.
• Streamlined office supply inventory management, keeping area well stocked to prevent work disruptions.
• Delivered excellent customer service by responding promptly to client inquiries and addressing concerns effectively.
• Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
• Gathered information, prepared reports, and drafted correspondence related to cases.
• Managed workers' compensation claims process, expediting cases and minimizing costs associated with work-related injuries.
• Coordinated with external vendors for equipment maintenance, guaranteeing optimal functionality of all safety systems.
• Participated in safety meetings by answering questions from staff members.

• Answered incoming calls, routed calls promptly and correctly to the proper staff, person or voicemail, and took messages politely when necessary.
• Compiled and produced documents and reports, ensuring timely distribution to appropriate parties.
• Maintained office safety by screening visitors, updating logs and issuing temporary passes.
• Provided clerical support to all team members to improve office efficiency and enhance productivity.
• Maintained clean and organized reception area to create welcoming environment for visitors.
• Screened visitors, updated logs, and issued temporary passes to maintain office safety.
• Prepared, compiled and filed documents as well as reports presented to various parties.
• Coordinated with vendors to fulfill orders, request maintenance services, and communicate instructions on behalf of office management.

• Greeted the customers with enthusiasm every day and met their needs as well as took payments.
• Educated customers on coverage options, policy benefits, and state-mandated limits.
• Achieved high customer satisfaction scores by de-escalating complaints quickly.
• Achieved high sales percentage with consultative, value-focused a customer service approach.
• Resolved customer complaints swiftly, resulting in high satisfaction scores.

• Answered 250-300+ inbound calls per day and directed to designated individuals or departments.
• Oversaw scheduling, faxing, and message handling to ensure timely information flow.
• Managed 250-300+ inbound calls daily, directing inquiries to appropriate individuals or departments.
• Excellent sales and customer service skills.
• Documented customer interactions to facilitate tracking of requests, issues, and resolutions.
• Delivered high level of service and support to each customer, paving the way for future business opportunities.

Dean’s List