Fernanda Larios
Administrative Assistant
Tustin,CA
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Southern California Medical Specialists, INC
Yorba Linda , CA
05.2021 - Current
- Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression and excellent customer service.
- Managed a busy phone line system, promptly addressed inquiries and transferred calls to the correct department.
- Aided in creating a well-organized work environment by performing administrative duties such as filing documents, entering data, and managing office supply inventory.
- Scheduled appointments efficiently, showcasing expertise in working with diverse clientele.
- Ensured timely transmission of patient reports and notices by scanning, mailing, and faxing them efficiently.
- Efficiently verified patient information, insurance details, and updated any health records, ensuring confidentiality and accuracy.
- Responsible for sorting, delivering, and distributing incoming and outgoing mail.
- Collaborated with manager to verify invoice accuracy, improving billing information quality.
Office Manager
Environmental Green Tree Care
Anaheim, CA
03.2020 - 05.2021
- Developed and implemented policies and procedures to enhance performance and efficiency.
- Maintained filing system for records, correspondence and other documents.
- Established and maintained personal relationships with clients through effective communication in person, over the phone, and via email.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Administered payroll and maintained proper documentation of employee personnel.
- Organized company events including holiday parties, team building activities
Assistant Manager
Massage Envy Spa
, CA
06.2019 - 04.2020
- Managed reception and service provider personnel, ensuring clinic and member expectations were met.
- Regularly organized team and personal meetings to promote alignment of individual and clinic goals, enhancing collaboration.
- Achieved successful outcomes by providing effective training to newly recruited staff members.
- Efficiently handled and resolved client concerns using strong interpersonal skills, resulting in consistently high member satisfaction via phone and face-to-face interactions
- Effectively utilized booking software to enhance scheduling efficiency and achieve clinic productivity objectives for service providers
- Effectively and confidently present a wellness plan to guests, highlighting the benefits to achieve personal and expected sales goals.
Education
Some College (No Degree) -
Santa Ana College
Santa Ana, CASkills
- Research
- Document Control
- Check processing
- Filing
- Calendar Management
- Office Administration
- Appointment Scheduling
- Workers' compensation
Accomplishments
Massage Envy- promoted to Assistant Business Manager in September 2019
Raised sales by using team and communicative skills to meet 20% sales goal
Languages
Spanish
Native/ Bilingual
Software
Raintree Systems
Meevo
Interests
Hiking
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leaveStock Options / Equity / Profit SharingCareer advancement401k matchQuote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Administrative Assistant
Southern California Medical Specialists, INC
05.2021 - Current
Office Manager
Environmental Green Tree Care
03.2020 - 05.2021
Assistant Manager
Massage Envy Spa
06.2019 - 04.2020
Some College (No Degree) -
Santa Ana College
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