Fernanda Martinez
Holbrook,MA
Summary
Dynamic and results-driven professional with experience at Rincon Mexican Restaurant and Vicky Bakery, excelling in bilingual communication and customer service. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Recognized for maintaining high standards of organization and efficiency in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Rincon Mexican Restaurant
Somerville, Massachusetts
02.2026 - Current
- Delivered high-quality customer service in a fast-paced environment, ensuring positive guest experiences.
- Managed order taking and cash transactions with accuracy and efficiency.
- Maintained organization and cleanliness while supporting team operations during high-volume shifts
Customer/Cashier and kitchen assistant
Vicky Bakery
Florida, Florida
06.2021 - 12.2025
- Assisted customers with orders and recommendations, improving overall satisfaction and service experience.
- Prepared and managed food orders efficiently in a high-pressure environment
- Demonstrated strong communication, multitasking, and professionalism across daily operations
Education
Associate of Arts - Criminal Justice/Psychology
Miami Dade College
Miami, FL12-2025
High School Diploma -
IMater Middle/high Academy
Miami, FL05-2024
Bachelor of Arts - Criminal Justice/Psychology
University of Massachusetts, Boston
Boston, MA03-2026
Skills
- Bilingual communication
- Multitasking abilities
- Organizational skills
- Problem solving
- Supervision and leadership
- Ethical decision-making
Certification
Basic Life Support (BLS) Certification (CPR & AED)
American Heart Association | Expires: Nov 2027
American Heart Association | Expires: Nov 2027
Timeline
Restaurant Waiter
Rincon Mexican Restaurant
02.2026 - Current
Customer/Cashier and kitchen assistant
Vicky Bakery
06.2021 - 12.2025
Associate of Arts - Criminal Justice/Psychology
Miami Dade College
High School Diploma -
IMater Middle/high Academy
Bachelor of Arts - Criminal Justice/Psychology
University of Massachusetts, Boston