Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Fernanda Olavez

El Paso,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience

Work History

Andale Mexican Restaurant

Cashier And Hostess
01.2024 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Metro by T-mobile

Sales And Customer Service Representative
09.2021 - 03.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Tacos Don Cuco

Cook And Server
07.2020 - 01.2021
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Pebble Hills High School
El Paso, TX
07.2020

Skills

  • Health Code Compliance
  • Collaboration and Teamwork
  • Sales closing
  • Sales Transactions
  • Customer Retention Strategies
  • Customer satisfaction measurement
  • Relationship Building
  • Conflict Mediation

Timeline

Andale Mexican Restaurant

Cashier And Hostess
01.2024 - Current

Metro by T-mobile

Sales And Customer Service Representative
09.2021 - 03.2022

Tacos Don Cuco

Cook And Server
07.2020 - 01.2021

High School Diploma -

Pebble Hills High School
Fernanda Olavez