Fernanda Perez
Brownsville
Summary
Dynamic Hospitality and Event Management Professional with expertise in coordinating events and anticipating guest needs. Delivers exceptional service while fostering positive relationships with clients and attendees. Eager to leverage strong work ethic and adaptability to enhance team success and tackle new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
Valley Baptist Medical Center
Brownsville
05.2024 - Current
- Managed patient registration and verification processes to ensure seamless admissions and enhance patient experience.
- Resolved patient insurance inquiries and confirmed eligibility to facilitate access to care.
- Verified insurance coverage for services provided by the facility.
- Coordinated appointment scheduling and confirmed patient attendance to optimize operational flow and reduce wait times.
- Conducted face-to-face interviews for patient registration, gathering demographic, insurance, and medical information for accurate record-keeping.
- Collaborated with billing department to streamline claim processing and minimize discrepancies.
Server
Darden Restaurants Inc
Brownsville
11.2021 - 05.2024
- Served food and beverages promptly, prioritizing customer needs to enhance dining experience.
- Managed multiple tables simultaneously, ensuring high service quality and guest satisfaction.
- Established positive tone for dining experience as first point of contact for incoming guests.
- Coordinated with team members during busy shifts to streamline workflow and enhance guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized POS system to efficiently place orders, manage bills, and process complimentary items.
Barista
The Human Bean
07.2021 - 10.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Engaged customers during busy periods to create a fun and positive environment.
- Streamlined customer service at events by managing lines and crowds efficiently.
- Fostered a positive team environment through effective communication and collaboration.
- Ensured clean and organized workspace, enhancing productivity and safety.
Cashier
McAllister's Deli
05.2020 - 08.2021
- Operated cash register for cash, check, and credit card transactions with high accuracy to ensure smooth checkout process.
- Greeted customers entering store and promptly addressed their needs to enhance shopping experience.
- Welcomed customers and assessed their needs to provide personalized assistance.
- Adjusted schedule to support store operations and cover extra shifts.
Education
Associate of Science - Medical Laboratory Science
Texas Southmost College
Brownsville, TX05-2025
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX06-2022
Skills
- Customer service excellence
- Patient Advocacy
- Customer support
- Patient Interaction
- Customer service
- Team collaboration
- Attention to detail
- Communication skills
- Policy understanding
Certification
- EKG Certified Technician (Since 2022)
- OSHA Certified (Since 2022)
- Microsoft Word Certified (Since 2022)
Languages
- Spanish
- English
Timeline
Patient Access Representative II
Valley Baptist Medical Center
05.2024 - Current
Server
Darden Restaurants Inc
11.2021 - 05.2024
Barista
The Human Bean
07.2021 - 10.2021
Cashier
McAllister's Deli
05.2020 - 08.2021
Associate of Science - Medical Laboratory Science
Texas Southmost College
High School Diploma -
Veterans Memorial Early College High School