Kristhen Guzman
La Porte,Tx
Summary
Patient Access Representative II at Baylor St Lukes, skilled in patient registration and medical record management. Bilingual in Spanish, I excel in effective communication and customer service, ensuring compassionate support for diverse populations. Recognized for optimizing patient admission flow and delivering training in medical terminology, enhancing team performance and patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
Baylor St Lukes
Houston, TX
12.2024 - Current
- Managed patient registration and verified insurance, ensuring compassionate support for diverse populations.
- Processed medical documentation accurately and maintained precise patient records.
- Coordinated with healthcare teams to optimize patient admission flow and efficiency.
- Resolved insurance queries promptly while adhering to healthcare regulations.
- Scheduled appointments and provided first aid support in critical situations.
- Delivered training in medical terminology and office administration best practices.
- Provided bilingual support to enhance patient care and communication.
Front Desk Receptionist
Bay-Porte Animal Hospital
La Porte, Tx
04.2024 - 12.2024
- Scheduled appointments and maintained an organized calendar for multiple staff members.
- Updated patient records, medical histories, and contact information for traceability.
- Received payments and recorded receipts for services
Assistant Teacher
Childrens Lighthouse of Seabrook
Seabrook
08.2022 - 08.2023
- Parent communication and engagement.
- First aid and CPR certified.
- Time management and multitasking.
- Help children learn to adapt to and cope with real-life situations; eating, dressing, napping, and personal hygiene.
Team Lead
Landrys Kemah Boardwalk
11.2020 - 02.2023
- Trained team members.
- Manage money.
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
Education
Medical Assistant -
The College Of Health Care Professions
Houston, Med10.2025
Social and Behavioral Studies -
San Jancinto Community College
Pasadena, Texas12.2024
High School Diploma -
La Porte High School
La Porte, Texas05.2023
Skills
- Bilingual in Spanish
- Certified medical assistant
- CPR and first aid certification
- Patient registration and scheduling
- Medical record management
- Health insurance and billing
- Effective communication skills
- Team collaboration
- Customer service excellence
Certification
- CPR Certified - May 2025-May 2027
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Representative II
Baylor St Lukes
12.2024 - Current
Front Desk Receptionist
Bay-Porte Animal Hospital
04.2024 - 12.2024
Assistant Teacher
Childrens Lighthouse of Seabrook
08.2022 - 08.2023
Team Lead
Landrys Kemah Boardwalk
11.2020 - 02.2023
Medical Assistant -
The College Of Health Care Professions
Social and Behavioral Studies -
San Jancinto Community College
High School Diploma -
La Porte High School
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