Fernanda Ramirez
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DATAMARK Inc.
El Paso, TX
06.2021 - Current
- Provided primary customer support to internal citizens
- Maintained citizen satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to citizens, paying attention to special needs or wants.
- Providing phone numbers for city departments
- Animal service reports
- Reports for city departments
Customer Service Representative
Empire Today
El Paso , TX
07.2018 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Provided primary customer support to internal and external customers
- Increased efficiency and team productivity by promoting operational best practices
- Met citizens call guidelines for service levels, handle time and productivity
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2017
Skills
- Complaint resolution
- Report preparation
- Recordkeeping strengths
- Email Escalation
- Govertment info for City
Timeline
Customer Service Representative
DATAMARK Inc.
06.2021 - Current
Customer Service Representative
Empire Today
07.2018 - 06.2021
High School Diploma -
Penn Foster Career School
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