Fernanda Salazar
Los Angeles,CA
Summary
Dedicated retail professional with over 10 years of experience in customer service and cash management. Expertise in training new staff and executing merchandising strategies to enhance customer experiences and meet sales targets.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Retail Sales Associate
DD's Discounts
Pico Rivera, California
11.2023 - Current
- Provided assistance to customers in locating items, enhancing satisfaction and retention.
- Resolved inquiries and issues quickly, improving overall customer experiences.
- Worked with team members to meet sales targets and enhance service quality.
- Processed all transactions accurately using point-of-sale systems for operational efficiency.
- Completed transactions efficiently while maintaining high standards of customer service.
- Managed sales returns and exchanges through effective cash register operations.
- Conducted training for new staff on policies and customer service practices for consistency.
- Executed merchandising strategies to increase product visibility and draw customer interest.
Front End Supervisor/Cash Office Associate
Ross Dress for Less
Los Angeles , CA
11.2013 - 09.2023
- Processed customer transactions efficiently and accurately at busy retail location.
- Handled cash, credit, and return transactions with attention to detail.
- Verified cash drawer, counted money and balanced receipts.
- Balanced cash registers to confirm accurate cash flow and support financial integrity.
- Tracked daily cash differences and compiled reports to identify discrepancies.
- Maintained records of all daily transactions in an organized manner.
- Identified suspicious activities or irregularities and reported to management immediately.
- Monitored cash limits in registers and performed cash pickups to maintain security.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Coordinated the supply of currency for cash registers to ensure adequate change was available.
- Delegated tasks to employees based on shift requirements and individual strengths to optimize team efficiency.
- Directed and supervised staff performance.
- Conducted department walkthroughs to identify and address issues related to cleanliness, stock levels, and merchandising.
- Assisted in maintaining inventory of cash office supplies and equipment.
- Trained new cashiers on register procedures and customer service standards.
Education
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles06-2010
Some College (No Degree) - Child Development
East Los Angeles College
Monterey Park, CASkills
- Point-of-sale operation
- Cash management
- Customer service
- Employee training
- Product merchandising
- Loss prevention
- Team collaboration
- Effective communication
Languages
Spanish
Native/ Bilingual
Certification
- California Child Development Associate Teacher Permit
Timeline
Retail Sales Associate
DD's Discounts
11.2023 - Current
Front End Supervisor/Cash Office Associate
Ross Dress for Less
11.2013 - 09.2023
High School Diploma -
Miguel Contreras Learning Complex
Some College (No Degree) - Child Development
East Los Angeles College