Summary
Work History
Education
Skills
Timeline
Generic

Fernandez Freeman

Slidell ,LA

Summary

Dynamic Sales Manager with a proven track record at Walmart, excelling in relationship building and staff management. Achieved significant revenue growth through innovative sales strategies and effective team training. Renowned for enhancing customer satisfaction and loyalty, leveraging strong product knowledge and empathetic communication skills to drive results.

Work History

Sales Manager

Walmart
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Customer Service Representative

Circle K
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Warehouse Worker

Frito Lay
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Education

Savannah State University
Savannah, GA

Mt.Zion High School
Jonesboro, GA
03.2008

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Product knowledge

Timeline

Sales Manager

Walmart

Customer Service Representative

Circle K

Warehouse Worker

Frito Lay

Savannah State University

Mt.Zion High School

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