Fernando Acosta Ramos
Midland
Summary
Dynamic Mobile Expert with T-Mobile, skilled in mobile device management and offline storage techniques. Proven track record in enhancing customer experiences through effective problem-solving and product knowledge. Adept at collaborating with teams to drive sales initiatives and maintain high standards of service, ensuring customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Mobile Expert
T-Mobile
Midland, TX
05.2025 - Current
- Assisted customers in selecting mobile devices and plans tailored to their needs.
- Educated customers on device features, services, and promotions to enhance user experience.
- Resolved customer inquiries and technical issues efficiently through active listening and problem-solving skills.
- Demonstrated product knowledge by conducting hands-on demonstrations of devices and accessories.
- Collaborated with team members to maintain store presentation standards and inventory management.
- Supported sales initiatives by promoting special offers and upselling complementary products.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Tire Technician
Bill Williams Tire Center
Midland, TX
01.2024 - 03.2025
- Inspected tires for wear, damage, and proper inflation to ensure safety standards.
- Mounted and balanced tires using specialized equipment to enhance vehicle performance.
- Conducted repairs on tires, including patching and sealing, to extend tire lifespan.
- Provided excellent customer service by addressing inquiries and recommending suitable tire options.
- Assisted in inventory management by tracking tire stock levels and placing orders as needed.
- Trained new technicians on tire installation procedures and safety protocols to ensure compliance.
- Implemented best practices for waste disposal of old tires to promote environmental responsibility.
- Collaborated with team members to streamline workflow processes, improving overall efficiency in operations.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
Biomedical Equipment Technician
Medical Technology
Midland, TX
02.2022 - 06.2024
- Conducted routine maintenance and repairs on biomedical equipment to ensure optimal functionality.
- Collaborated with clinical staff to troubleshoot equipment issues and minimize downtime.
- Documented service records and maintenance logs in compliance with regulatory standards.
- Trained junior technicians on equipment operation and maintenance procedures to enhance team performance.
- Diagnosed cause of problems and completed repairs.
- Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
Education
High School Diploma -
Lee High School
Midland, TX06-2018
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Mobile security best practices
Accomplishments
- Supervised team of 9 staff members.
- Became top sales representative in the nation the second month of recruitment
- Achieved higher position recommendation by completing the requirements of sales with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Mobile Expert
T-Mobile
05.2025 - Current
Tire Technician
Bill Williams Tire Center
01.2024 - 03.2025
Biomedical Equipment Technician
Medical Technology
02.2022 - 06.2024
High School Diploma -
Lee High School