Fernando Alvarado
Miami,FL
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets Store
10.2021 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Winn Dixie Supermarket
02.2019 - 11.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Science - Computational Science
Miami Dade College
Miami, FL12.2026
Skills
- Adaptability
- Problem-Solving
- Organizational Skills
- Adaptability and Flexibility
- Hardware and software installation
- Multitasking and Organization
- Software Upgrades
- Video Editing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Staff
Publix Supermarkets Store
10.2021 - 03.2024
Cashier
Winn Dixie Supermarket
02.2019 - 11.2019
Associate of Science - Computational Science
Miami Dade College
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