Marisol Garay
Mesa,Az
Summary
Customer-focused support professional with experience handling inbound sales calls, processing cruise purchases, and upselling add-on services. Uses Salesforce, remote troubleshooting, and detailed ticket notes to resolve issues, support customer questions, and coordinate with other departments for timely follow-up.
Overview
9
9
years of professional experience
Work History
Troubleshooter /Sales Executive
Open Network
Scottsdale, Arizona
01.2025 - Current
- Provided remote support to customers experiencing technical difficulties.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Maintained records of troubleshooting activities and customer interactions.
- Documented troubleshooting steps in company records and service tickets.
Customer Support Specialist
Open Network Exchange -Inbound Network Exchange Inc
07.2023 - Current
- Sold cruises and upsold add-on services/products to enhance customer satisfaction and drive revenue.
- Resolved billing, service, and connectivity issues through effective use of CRM and ticketing systems.
- Processed customer payments for cruise purchases at the point of sale and guided customers in understanding cruise offerings.
- Taking inbound calls from customers who receive casino promotions or certificates.
Sales Associate
Parker and Sons
Mesa, AZ
02.2023 - 12.2023
- Engaged customers by presenting product benefits, fostering informed purchasing decisions.
- Scheduled customer appointments for free estimates, enhancing customer service experience.
- Collaborated with team via Teams to provide timely support and answers for customer inquiries.
Sales Representative
Sunrun Solar Company
Scottsdale, AZ
05.2019 - 01.2023
- Presented Sunrun solar savings plans to interested customers, highlighting tailored benefits to meet their specific energy needs.
- Educated homeowners on Sunrun solar options and financing plans.
- Assisted potential solar customers with inquiries via email and online chat, addressing concerns and providing information to facilitate informed decisions.
- Scheduled appointments for solar consultations and site evaluations, ensuring efficient use of customer and consultant time.
Quality Assurance Coordinator
Mountain Vista Medical Center
Mesa, AZ
11.2018 - 04.2019
- Coached staff, resulting in 98% quality assurance score.
- Maintained compliance records, ensuring adherence to quality standards in medical center systems.
- Organized audit files to support effective quality control monitoring at the medical center.
Insurance verifier
Mountain Vista Medical Center
Mesa, AZ
07.2017 - 11.2018
- Verified patient insurance coverage for Mountain Vista Medical Center admissions and visits.
- Confirmed eligibility, benefits, and plan details through payer portals.
- Reviewed referrals and prior authorizations for scheduled medical services.
- Determined patient insurance eligibility and authorization requirements, pricing procedures based on physician orders to ensure proper service delivery. Verified accuracy and validity of physician orders to facilitate timely patient services. Entered patient data accurately and noted encounters with appropriate information. Assisted admitting department with outpatient registration and communicated insurance notifications for patient admissions.
Education
Dipolma -
Sun Valley High School
Mesa, AZ05-2017
Skills
- Technical Support
- Remote support
- Customer Relationship Management
- CRM management
- Salesforce
- Excel
- Outlook
LANGUAGES
English, Spanish
Timeline
Troubleshooter /Sales Executive
Open Network
01.2025 - Current
Customer Support Specialist
Open Network Exchange -Inbound Network Exchange Inc
07.2023 - Current
Sales Associate
Parker and Sons
02.2023 - 12.2023
Sales Representative
Sunrun Solar Company
05.2019 - 01.2023
Quality Assurance Coordinator
Mountain Vista Medical Center
11.2018 - 04.2019
Insurance verifier
Mountain Vista Medical Center
07.2017 - 11.2018
Dipolma -
Sun Valley High School