Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Becerra

Santa Rosa,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Starbucks and Nancys Fancys. Proven ability to enhance customer satisfaction through effective employee training and visual merchandising. Known for building strong relationships and resolving issues, fostering a positive shopping environment.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
08.2022 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Key Holder

Nancys Fancys
06.2017 - 08.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Key Holder

Fab Findz
07.2017 - 03.2021
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Increased store sales by creating visually appealing merchandise displays and product placements.

Education

High School Diploma -

Piner High School
Santa Rosa, CA
06-2017

Skills

  • Cash handling
  • Customer service
  • Employee training
  • Visual merchandising
  • Product knowledge
  • Store organization
  • Friendly and outgoing
  • Problem-solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Starbucks
08.2022 - Current

Key Holder

Fab Findz
07.2017 - 03.2021

Key Holder

Nancys Fancys
06.2017 - 08.2022

High School Diploma -

Piner High School

Similar Profiles

CREATE PROFILE