Fernando Corona

Miami,Florida

Summary

CSR and Sales professional with a proven track record at Pizza Hut, adept in cross-selling and upselling, and providing exceptional administrative support. Excelled in building client relationships, leading to increased repeat business. Fluent in English and Spanish, demonstrating empathy and patience, significantly enhancing customer satisfaction. Skilled in product knowledge and complaint handling, ensuring high-quality customer service.

Overview

years of professional experience

Work History

CSR, Sales

Pizza Hut

11.2022 - Current

Built strong relationships with clients, leading to repeat business and referrals.
Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Educated customers on product features, benefits, pricing options, and promotions available during purchase decision-making process.
Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Great communication skills, proficient in both English and Spanish, very well-spoken and educated.

Education

High School Diploma -

G. Holmes Braddock Senior High School

Miami, FL

06.2024

Skills

Cross-Selling and Upselling
Administrative Support
Empathy and patience
Performance Tracking

Product Knowledge Expertise
Product Knowledge
Complaint Handling
Coordination

Languages

English

Native or Bilingual

Spanish