Empathetic and compassionate social work professional possessing time
management skills to balance the demands of pursuing two degrees while
working full-time and attending internships in social work. Passion for
providing support and assessment to those in need. Field work experience
providing quality care to clients.
Experienced social services leader equipped to drive impactful community
programs. Strong focus on team collaboration and achieving measurable
results. Proven ability to adapt to changing needs and deliver high-quality
services. Skilled in strategic planning, resource management, and
stakeholder engagement. Trusted for reliability and effective problem-
solving.
Director of Social Services, Brooklyn Rehabilitation and Nursing
Center, Brooklyn, NY
• Leading the Social Services department and supervising social work
staff.
• Managing resident caseloads, care planning, and providing ongoing
family support.
• Ensuring compliance with CMS, NYSDOH, and federal, state, and local
regulations
• Providing guidance on resident adjustment, community resources, and
discharge planning
• Participating in interdisciplinary team meetings and care plan
conferences
• Resolving resident grievances and upholding resident rights
• Grievance officer
• Collaborating with leadership on quality improvement initiatives
• Maintaining accurate, timely, and compliant documentation
May 2021 – May 2025
Director of Social Services Morningside Rehabilitation and Nursing
Home, Bronx, NH
• Certified PASRR screener
• Proficiency MDS 3.0
• Point Click Care
• Sigma Care
• Experience working in long-term care
and short-term care
• Grievance officer
• Participation in multiple meetings to
coordinate resident's care: utilization
review meetings, QAPI, Behavioral
Management meeting, IDT meetings
Hospice Care, LTC meeting, PDPM
meeting, outside agencies, and
contacting families for service
recovery
• CCP meetings with residents,
participation in resident councils
(providing assistance and education),
DOH, and Ombudsman program
when needed
• Quality Management meeting
• Coordinating facility operations as
AOD when needed
• Providing training to new social
workers
• Great understanding of the nursing
home operations and compliant with
the requirements of DOH guidelines,
assisting resident with referrals for
housing, ALF, MLTC, NHTD
programs
• Assisting residents and family
members in the d/c process and
psychosocial issues, assisting the
finance department in discussing with
residents their financial
responsibilities with the facility
• Provide information to resident about
NOMNC and assisting them in the
appeal process when is needed
September 2018 - May 2021
Social Worker The Plaza
Rehabilitation Nursing Plaza, Bronx,
New York
• Conduct psychosocial assessments
for residents from admission to
discharge
• Assist residents with executing
advanced directives documents and
navigating insurance coverage
concerns
• CASACT-T Certificate • Participate in interdisciplinary team meetings and care plan meetings to
determine residents' discharge plan
• Provide English-to-Spanish translation as needed
LANGUAGES
Spanish
Native or Bilingual
• Updated client documentation for accurate, compliant and current records.
• Supported clients and families with empathy and compassion during difficult
times.
• Educated families on available community resources, connecting them with
essential services such as housing assistance, financial aid, or healthcare
providers.
• Interviewed clients, families, or groups to assess situations, limitations and
issues and implement services to address needs.
• Maintained accurate case documentation, ensuring compliance with
regulatory standards and facilitating informed decision-making by team
members.
• De-escalated stressful situations through individual and family crisis
interventions.
• Increased client engagement in treatment plans by building trusting
relationships through empathetic listening and consistent support.
• Developed and facilitated support groups, promoting healthy coping skills
and fostering peer connections among participants.
• Advocated for clients'' rights, navigating complex systems to secure
necessary resources and benefits.
• Collaborated with multidisciplinary teams to ensure appropriate care
coordination and resource allocation for clients.
• Led workshops on topics relevant to client populations served, empowering
individuals with valuable knowledge and tools for selfadvocacy.
• Supervised interns or junior staff members, providing direction on best
practices in social work and contributing to their professional growth as
practitioners.
• Promoted a culture of self-care and professional development among
colleagues, fostering a supportive work environment that encouraged
ongoing growth and learning.
• Assisted clients with navigating and accessing social services such as
housing and medical care.
• Facilitated multidisciplinary team meetings to ensure cohesive support
strategies for clients.
• Collaborated with multidisciplinary teams to provide comprehensive support
for clients.
• Collaborated with healthcare professionals to create integrated care plans,
improving overall client health outcomes.
• Enhanced team knowledge and skills, leading professional development
sessions on current social work practices.
• Collaborated with other professionals to plan and coordinate care for clients.
• Documented client progress and activities in accordance with agency
policies and procedures.