Dinesha Penny

• Facilitate intake, admission and utilization review process for incoming patients.

● Perform insurance benefit verifications, disseminating the information gathered to patient, their families and appropriate internal staff.

● Provide accurate and ongoing assessment of patient’s status in the admission and utilization process.

● Respond to inquiries about the facility within facility policy timeframes.

● Schedule/complete pre-admission assessments and communicate recommendations to patient or their family.

● Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.

● Provide accurate and ongoing assessment of patient’s status in the admissions, intake and utilization process.

● Provide education to patients and their families about their stay.

● Perform ongoing assessments of physical/function, emotional, social, spiritual and financial needs of patients and implements crisis intervention and referral.

● Provide education regarding healthcare and social resource systems to empower patients and their family

• PRN Social Services Case Manager
• Provided case management services on a contractual basis as needed in Georgia’s Gwinnett County, Rockdale County, Clayton County, and Walton County
• Managed caseload of 20 - 30 families in Family Support Services unit
• Investigated reports of child abuse/neglect; met response time
• Interviewed family, neighbors, medical service providers, and other collaterals
• Developed Initial Safety Plan when necessary
• Worked closely with Law Enforcement

• Worked alongside a more experienced underwriter to provide excellent customer service to clients.
• Reviewed applicant files for errors and contact applicants when necessary for updated information.
• Provided processing assistance to underwriters for transfers and closures.
• Regularly close policy

• Managed caseload of 75-100 clients with an 18-80 year age range.
• Developed effective working relations and cooperated with the medical team throughout the entire case.
• Arranged abeyance with social services, health and government agencies.
• Assisted patients to make informed decisions as their advocate regarding clinical status and treatment.