Fernando Dela Cruz Jr
Nashville,TN
Summary
Proven Cleaning Crew Supervisor with expertise in team supervision, safety compliance, and client communication. Ensured high cleanliness standards and effective conflict resolution, driving operational excellence and team performance.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Cleaning Crew Supervisor
4M Building Solutions
Nashville, TN
03.2017 - Current
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Scheduled staff shifts to optimize coverage for all cleaning assignments.
- Supervised daily cleaning operations for commercial facilities across diverse locations.
- Inspected work areas to maintain high standards of cleanliness and organization.
- Coordinated with clients to tailor cleaning services to meet specific needs and requests.
- Implemented training sessions to enhance team performance and adherence to protocols.
- Assigned specific duties and tasks to cleaning crew members and monitored their performance.
- Investigated customer complaints regarding cleanliness and implemented corrective measures to enhance satisfaction.
- Conducted daily inspections of cleaning staff to ensure tasks were completed according to standards.
- Organized deep cleaning schedules for all locations to ensure thorough sanitation. in order to maintain high hygiene levels throughout all locations supervised by the team.
- Performed regular maintenance checks on all cleaning equipment used by staff members.
- Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.
- Resolved conflicts between team members in an effective manner while promoting a positive work environment.
Self employed
Self employed
Nashville, TN
04.2016 - 03.2017
- Responded to emergency service calls to troubleshoot HVAC system failures swiftly.
- Diagnosed issues using specialized tools and provided effective solutions promptly.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Installed and repaired HVAC systems in residential and commercial buildings.
- Educated clients on system operation, maintenance, and energy efficiency practices.
- Documented service records and maintenance logs for accurate tracking of services performed.
Account Manager
Major Commercial Cleaning
Nashville, TN
04.2009 - 02.2015
- Managed client accounts, enhancing satisfaction and service quality through proactive engagement.
- Cultivated strong client relationships, facilitating effective communication and support.
- Oversaw client relationships to ensure ongoing satisfaction and engagement. to ensure satisfaction and retention.
- Renewed accounts by engaging clients to understand their needs. by building relationships with clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved client concerns promptly to maintain positive business relationships.
- Resolved client inquiries and issues promptly to enhance the service experience.
- Resolved customer complaints in a timely manner.
- Conducted regular meetings with clients to assess service performance and feedback.
- Coordinated service schedules to meet client needs and operational efficiency.
- Collaborated with cleaning teams to ensure service delivery aligns with expectations.
- Conducted regular site inspections to maintain quality standards and compliance.
- Collaborated with management to refine service offerings based on client feedback.
- Developed proposals outlining cleaning services tailored to client needs.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Trained new staff on company policies and cleaning procedures for consistency.
- Compiled detailed reports on account performance, delivering insights to senior management for informed decision-making.
Quality Control Specialist
Clopay Plastic Products
Nashville, Tennessee
01.2004 - 03.2009
- Inspected raw materials for quality compliance before production. and finished goods for quality compliance.
- Worked with production teams to fix quality issues in real time.
- Employed statistical analysis tools to identify product quality trends, facilitating proactive quality management.
- Analyzed data from quality assurance testing to determine if products met specifications.
- Assessed and evaluated supplier performance against quality requirements, ensuring alignment with quality standards.
- Created and maintained quality control documentation, such as inspection records and non-conformance reports.
- Contributed to continuous improvement of quality control procedures and policies, enhancing overall quality management.
- Supported ongoing improvements to quality control procedures and policies.
- Participated in audits to ensure adherence to industry regulations and standards.
- Participated in internal audits to verify conformance to ISO 9001 standards.
- Utilized various tools including calipers, gauges, spectrometers, microscopes, for accurate measurement of parts and products.
Education
Associate of Applied Science - HVAC
TCAT
Nashville, TN08-2016
Skills
- Cleaning standards
- Safety compliance
- Cleaning equipment oversight
- Team supervision
- Schedule management
- Task assignment
- Staff training
- Staff development
- Client communication
- Client support
- Time management
- Work organization
Certification
- BSCAI and Lead 360 Graduated and Certified- 4M Building Solutions
Languages
Spanish, English and Taagalog
Professional
Timeline
Cleaning Crew Supervisor
4M Building Solutions
03.2017 - Current
Self employed
Self employed
04.2016 - 03.2017
Account Manager
Major Commercial Cleaning
04.2009 - 02.2015
Quality Control Specialist
Clopay Plastic Products
01.2004 - 03.2009
Associate of Applied Science - HVAC
TCAT