Fernando Fernandez
Englewood,NJ
Summary
Dynamic individual with hands-on experience in parts sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Parts Counter Person
Subaru of Englewood
Englewood, NJ
04.2021 - Current
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Helped ensure adequate inventory numbers by placing lost sales to meet future customer demands.
- Managed the online store front and shipped parts in a timely and orderly fashion to facilitate revenue growth.
- Went above and beyond, training new hires, placing parts orders, and locating parts when faced with inventory discrepancies.
- Both delivered parts to shops, and picked up parts from other dealers and RDC's to ensure the happiness of wholesale and service customers.
- Closed invoices on a nightly basis and ensured that billing for the day was accurate and checks/cash was accurate.
Houseperson
Wyndham Garden Sunset Park
Brooklyn, NY
12.2015 - 04.2021
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Promoted positive workplace culture through effective communication and teamwork.
Education
Dwight Morrow High School
Englewood, NJSkills
- Goal setting
- Invoice processing
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Staff training
- Stock control
- Parts identification
- Team collaboration
- Proficient in DealerTrack and Xtime
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Counter Person
Subaru of Englewood
04.2021 - Current
Houseperson
Wyndham Garden Sunset Park
12.2015 - 04.2021
Dwight Morrow High School