johnson damon
Spanish Fork
Summary
Dedicated Parts Counter Person with over 20 years of experience in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Overview
28
28
years of professional experience
Work History
Parts Counter Person
Pacific Honda a Sunroad Co.
San Diego, CA
05.2000 - 03.2023
- Managed inventory levels of automotive parts to ensure availability for technicians and customers.
- Assisted customers with parts inquiries, providing accurate information and recommendations.
- Processed orders and returns efficiently, maintaining accuracy in documentation.
- Collaborated with service department to streamline parts acquisition for timely repairs.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Stocked and managed stock of parts.
Parts Specialist
Perry Ford of Poway
Poway, CA
06.1995 - 02.2000
- Managed parts inventory to ensure availability and streamline operations.
- Collaborated with service technicians to identify specific parts requirements.
- Processed customer orders efficiently, enhancing overall satisfaction and loyalty.
- Trained junior staff on parts lookup systems and inventory management protocols.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
Education
High School Diploma -
Window Rock High School
Window Rock, AZCertificate - Physical Therapy Asst.
Meric College Vocational
San Marcos, CA04-1994
Skills
- Invoice processing
- Goal setting
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Forklift operation
- Coordinating paperwork
- Returns processing
- Stock control
- Customer service
- Problem-solving skills
Timeline
Parts Counter Person
Pacific Honda a Sunroad Co.
05.2000 - 03.2023
Parts Specialist
Perry Ford of Poway
06.1995 - 02.2000
High School Diploma -
Window Rock High School
Certificate - Physical Therapy Asst.
Meric College Vocational