Kyle Schmitt
Lake Havasu City,AZ
Summary
Proactive Parts Counter Person known for strong customer service and goal-setting skills. Experienced in managing inventory and maintaining workplace safety, ready to contribute to improved service outcomes and optimized operations.
Professional parts specialist with strong expertise in inventory management, customer service, and automotive systems. Known for effective teamwork and adaptability, ensuring smooth operations and high customer satisfaction. Proficient in identifying parts, managing stock, and facilitating efficient transactions. Reliable, results-driven, and skilled in fostering collaborative environments.
Overview
16
16
years of professional experience
Work History
Parts Counter Person
Bradley Auto Group Chevrolet
Lake Havasu City, AZ
01.2026 - Current
- Assisted customers in identifying and sourcing automotive parts, ensuring accurate order fulfillment.
- Managed inventory levels, tracking stock movements and replenishing supplies as needed.
- Utilized dealership software to process sales transactions and update customer records efficiently.
- Collaborated with technicians to provide timely parts delivery for vehicle repairs and maintenance.
- Maintained organized parts department, optimizing storage for easy access and retrieval.
- Responded to hundreds of customer emails and calls inquiries regarding parts availability, pricing, and compatibility with vehicles.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
Parts Counter Person
Bradley Auto Group Ford
Lake Havasu City, AZ
08.2024 - 01.2026
- Participated in training sessions to enhance product knowledge and improve customer service skills.
- Supported promotional initiatives by highlighting special offers on automotive parts to customers.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Parts Counter Person
Price Ford of Turlock
Turlock, CA
10.2019 - 08.2024
- Stocked shelves-built displays and merchandised products enabling customers to find needed items and products.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company's services.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Responded promptly to hu phone hundreds of inquiries from customers seeking advice or assistance in selecting appropriate components.
- Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Managed inventory levels to ensure timely availability of parts for customer requests.
Assistant Manager
Meineke Auto Care Center
Modesto, CA
05.2015 - 10.2019
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service protocols and technical skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced service efficiency by streamlining workflow processes within the team.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Manager
American Tire Depot
Modesto, CA
06.2014 - 04.2015
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Led team training initiatives, enhancing employee skills and operational efficiency.
- Implemented new scheduling system, optimizing workforce allocation and minimizing downtime.
- Developed maintenance protocols that extended equipment lifespan and reduced repair costs.
- Analyzed sales trends to adjust inventory levels, aligning stock with customer demand.
- Fostered a culture of safety by enforcing compliance with industry regulations and best practices.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Being the only employee approved by DOT to install the intoxalock (in car breathalyzer) in cars that needed them per the county
Lead Technician
Volkswagen
Reno, NV
01.2010 - 03.2014
- Supervised team operations in vehicle assembly lines, ensuring adherence to quality standards and safety protocols.
- Implemented process improvements that increased production efficiency and reduced downtime across multiple departments.
- Trained and mentored junior technicians on best practices for technical troubleshooting and maintenance procedures.
- Conducted regular inspections of equipment, identifying issues proactively to minimize disruptions in workflow.
- Managed inventory levels of tools and parts, optimizing supply chain processes for timely availability of resources.
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Skills
- Goal setting
- Invoice processing
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Workplace safety
- Forklift operation
- Inventory auditing
- Coordinating paperwork
- Parts identification
- Customer service
- Problem-solving skills
Timeline
Parts Counter Person
Bradley Auto Group Chevrolet
01.2026 - Current
Parts Counter Person
Bradley Auto Group Ford
08.2024 - 01.2026
Parts Counter Person
Price Ford of Turlock
10.2019 - 08.2024
Assistant Manager
Meineke Auto Care Center
05.2015 - 10.2019
Manager
American Tire Depot
06.2014 - 04.2015
Lead Technician
Volkswagen
01.2010 - 03.2014
Promotion Goal
What I bring to auto Bradley Auto Chevrolet is 15+ years of knowledge of parts and most things in the automotive industry. My ability to identify parts and prevent costly repairs. I can and will establish trust with technicians and service advisors along with customers. I have the ability to handle difficult situations professionally. I have proven that I am reliable and my consistency will not waiver. I am someone management can trust with responsibility. I plan on finding parts and helping the technicians keep repairs moving smoothly to the best of my ability. I am willing to put in the work for any and all paperwork or situations that may arise. My goal moving forward is to help increase part sales, improve inventory efficiency and mentor newer staff so that the department continues to grow ans run smoothly. I want to not only help the company grow but to grow with the company as well.