Zach Heitritter
Le Mars,IA
Summary
At O'reilly Auto Parts, I excelled in enhancing customer satisfaction and streamlining inventory management, showcasing my mechanical knowledge and active listening abilities. Trained new staff, boosting team efficiency and service quality. Achieved a notable increase in local business deliveries, reflecting my goal-setting prowess and professional attitude.
Overview
3
3
years of professional experience
Work History
Parts Counter Person
O'Reilly Auto Parts
Le Mars, Iowa
10.2023 - 02.2025
- Received and stocked incoming merchandise, arranging items in correct locations.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Taught and trained new sales personnel on customer service and sales techniques.
- Participated in regular staff meetings to discuss new products, promotions and customer feedback.
- Coordinated and executed daily parts deliveries to local businesses.
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Located and labeled parts to maintain organized inventory of stock.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Used POS systems to receive payment or obtain credit authorization.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Assisted customers with parts selection and ordering.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Operated point of sales and parts lookup computer systems.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Researched parts availability, pricing and delivery times.
- Contacted satisfied customers to offer additional services.
- Cross-sold additional products and services to purchasing customers.
- Provided technical advice regarding parts and accessories.
- Kept parts neatly stacked and ready for purchase to boost sales.
Customer Service Cashier
Pizza Hut
Le Mars, Iowa
01.2023 - 09.2023
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained accurate records of transactions using the point-of-sale system.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Informed customers of in-store promotions or pricing specials.
- Greeted customers and responded to informational requests.
- Provided excellent customer service by helping customers locate items they were looking for.
Customer Service Representative
Jimmy John's
Le Mars, IA
03.2022 - 09.2022
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated cash registers to process payments from customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Verified that prepared food met quality standards prior to serving it to customers.
Education
High School Diploma -
Le Mars Community Schools
Le Mars, IA04-2024
Skills
- Goal setting
- Improving customer satisfaction
- Staff training
- Industry awareness
- Mechanical Knowledge
- Community Relations
- Active listening
- De-escalation skills
- Responsible
- Professional Attitude
- Detail-Oriented
References
References available upon request.
Timeline
Parts Counter Person
O'Reilly Auto Parts
10.2023 - 02.2025
Customer Service Cashier
Pizza Hut
01.2023 - 09.2023
Customer Service Representative
Jimmy John's
03.2022 - 09.2022
High School Diploma -
Le Mars Community Schools
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