Fernando Gomez
El Paso,TX
Summary
Dynamic sales professional with a proven track record a, excelling in customer service and team leadership. Skilled in inventory control and sales strategies, I have enhanced customer satisfaction and increased store profitability through effective training and collaboration. Reliable and punctual, I thrive in fast-paced environments, driving results and fostering team success.
Overview
8
8
years of professional experience
Work History
Sales Associate
Casa Ford Lincoln
El Paso, TX
06.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current sales promotions to effectively communicate offers.
- Organized merchandise displays to create an inviting shopping environment.
- Processed transactions accurately using DSGS and Vinsolutuoons
- Follow up with Customers
- Close Deals
Sales Manager
Botero Golf Carts
Las Vegas, NV
08.2024 - 05.2025
- Supported sales team by managing scheduling and logistics for client meetings.
- Assisted in preparing sales presentations using CRM tools to enhance client engagement.
- Coordinated communication between sales department and clients, ensuring timely follow-ups.
- Maintained accurate records of customer interactions and sales activities in database systems.
- Organized and tracked inventory levels to support sales initiatives effectively.
- Participated in training sessions to learn best practices in sales strategies and techniques.
- Contributed to market research efforts by gathering competitor information and trends analysis.
- Assisted in budget preparation, tracking expenses to ensure adherence to financial targets set by management.
- Enhanced team performance by providing support in training and development activities.
- Handled order processing tasks efficiently, ensuring timely delivery of products and high levels of customer satisfaction.
- Maintained up-to-date knowledge of industry trends, allowing the team to stay ahead of competitors'' offerings.
Store Manager
Mattress Firm
El Paso, TX
10.2023 - 08.2024
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained staff on sales techniques and product knowledge to enhance performance.
- Implemented visual merchandising standards to optimize product display and increase sales.
- Analyzed sales trends to identify opportunities for inventory optimization and restocking.
- Maintained compliance with safety and health regulations, promoting a safe shopping environment.
- Resolved customer inquiries and complaints promptly, improving overall service quality.
- Monitored employee performance, providing feedback to foster professional development and team cohesion.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
American Freight Furniture and Mattress
El Paso, TX
12.2017 - 10.2022
- Collaborated with suppliers to ensure timely delivery of products and maintain stock levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Associate of Arts - History
El Paso Community College
El Paso, TX05.2011
High School Diploma -
Burges High School
El Paso, TX05.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales expertise
- Product sales
- Sales strategies
- Upselling
- Retail store operations
- Sales training
- Inventory tracking
- Sales development
- Inventory control
- Merchandise display
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Casa Ford Lincoln
06.2025 - Current
Sales Manager
Botero Golf Carts
08.2024 - 05.2025
Store Manager
Mattress Firm
10.2023 - 08.2024
Store Manager
American Freight Furniture and Mattress
12.2017 - 10.2022
Associate of Arts - History
El Paso Community College
High School Diploma -
Burges High School