Fernando Hernandez
Lawndale,CA
Summary
Experienced in customer service roles, effectively resolving complaints while adhering to company policies. Demonstrated proficiency in operating cash registers, processing various payment methods, and issuing receipts and refunds accurately. Maintained compliance with safety regulations, contributing to a secure store environment. Engaged with customers to provide product information and promote loyalty programs, enhancing overall customer satisfaction.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
1
1
year of professional experience
Work History
Cashier/cook
Lucky Star Restaurant
Lawndale, CA
11.2022 - 12.2023
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
GED -
Centinela Valley Adult School
Lawndale, CASkills
- Team collaboration
- Problem solving
- Adaptability
- Customer service excellence
Timeline
Cashier/cook
Lucky Star Restaurant
11.2022 - 12.2023
GED -
Centinela Valley Adult School