Fernando Hernandez
SAIA LTL Motor Freight
Grand Prairie,TX
6
years of professional experience
Adaptable professinonal with a background i data entry, and customer support in freight operations. Known for clear communication with dispatch, terminals, and drivers, plus accurate billing and shipment records. Committed to improving customer satisfaction and service reliability.
Work History
CUSTOMER SERVICE REPRESENTATIVE/
6 Years 3 Months- Coordinated pickup requests, delivery appointments, and service exceptions for time-sensitive freight.
- Investigated freight delays, damages, and misrouted shipments to provide accurate customer updates.
- Processed tracing requests and documented follow-up actions for internal and external teams.
- Resolved shipment status inquiries using tracking systems and terminal updates.
- Communicated with dispatch, terminals, and drivers to confirm freight availability and delivery schedules.
- Verified billing details, shipment records, and documentation accuracy to reduce service errors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Customer service
Freight coordination
Freight management software
Record management
Microsoft Excel
Computer proficiency
Critical thinking
Decision-making
Timeline
CUSTOMER SERVICE REPRESENTATIVE/
SAIA LTL Motor Freight
08.2020 - CurrentRead More
L.G Pinkston
High School Diploma
Read More