Summary
Overview
Work History
Education
Skills
Language Skills
Timeline
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Fernando Himede

Austin,TX

Summary

Dynamic and dedicated professional with extensive experience at American Airlines, excelling in public interaction and departures management. Skilled in hospitality services, I consistently deliver exceptional customer experiences and maintain operational excellence in fast-paced environments.

Bilingual professional fluent in English and Spanish, demonstrating strong verbal and written communication skills.

Results-oriented, with a proven ability to deliver exceptional outcomes under pressure. Known for promoting a collaborative team environment that enhances productivity and morale. Always trying to create effective communication, strategic planning, and problem-solving.

Overview

12
12
years of professional experience

Work History

Gate Agent

American Airlines
Austin, TX
09.2021 - Current
  • Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
  • Performed administrative duties such as filing paperwork or entering data into computer systems.
  • Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
  • Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.

Flight Attendant

Avianca Airlines
San Salvador, San Salvador
05.2014 - 05.2019
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.

Airport Passenger Assistant

Avianca Airlines
San Salvador, San Salvador
12.2012 - 04.2014
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • By using AMADEUS System I processed incoming reservation, calls and applied up-selling techniques to inform callers of premium services.
  • Determined and adjusted seating arrangements to address behavioral or safety concerns.
  • Utilized PA system to announce departures and changes to landings.

Front Desk Agent

Marriott
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

Library Assistant

Austin Community College
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Maintained accurate library records for inventory of periodicals and books.

Education

Associate of Applied Science - Meeting And Event Planning

Austin Community College
Austin, TX
12.2021

Bachelor of Arts - Communications

Universidad Dr. Jose Matias Delgado
EL Salvador
10.2015

High School Diploma -

Lycée Français Antoine E Consuelo De Saint Exupéry
El Salvador
06.2009

Skills

  • Public interaction
  • Team collaboration
  • Communication skills
  • Customer service
  • Conflict resolution
  • Customer retention strategies
  • Analytical thinking
  • Multitasking Abilities

Language Skills

French: Native

Spanish: Native

English: Fluent

Timeline

Gate Agent

American Airlines
09.2021 - Current

Flight Attendant

Avianca Airlines
05.2014 - 05.2019

Airport Passenger Assistant

Avianca Airlines
12.2012 - 04.2014

Front Desk Agent

Marriott

Library Assistant

Austin Community College

Associate of Applied Science - Meeting And Event Planning

Austin Community College

Bachelor of Arts - Communications

Universidad Dr. Jose Matias Delgado

High School Diploma -

Lycée Français Antoine E Consuelo De Saint Exupéry

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Fernando Himede