FERNANDO LIRA

Agency owner

Single agent operation

Focus on the growth of the agency and offering personalized customer service

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Customer Service Representative

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Responded to customer requests for products, services, and company information.

Office operations, Invoicing, Payroll, Insurance Compliance

• Completed weekly payroll for 8 employees.
• Job invoicing
• Insurance compliance with general contractor