FERNANDO MINJAREZ
Scottsdale,AZ
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Manager
All Copy Products
Tempe, AZ
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Director of Operations
Fresh Start Funding/ Open Wallet
Tempe, AZ
05.2022 - 11.2023
- Coordinated with various departments for seamless execution of projects, meeting deadlines and maintaining high-quality standards.
- Assisted in developing performance metrics and monitoring progress towards goals, driving accountability throughout the organization.
- Contributed to the development of company policies and procedures, fostering a culture of continuous improvement.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Assisted in managing budgets and financial reports, ensuring proper allocation of resources and fiscal responsibility.
Lead Account Manager
Fresh Start Funding/ Open Wallet
Tempe, AZ
07.2021 - 05.2022
- Mentored junior account managers, fostering a collaborative environment conducive to professional growth and development.
- Negotiated favorable contract terms for both clients and the company, ensuring mutually beneficial agreements.
- Achieved revenue targets consistently through proactive relationship-building and upselling strategies.
- Coordinated cross-functional teams to develop customized solutions for clients, meeting their unique needs and objectives.
Sales Representative
Fresh Start Funding/ Open Wallet
Tempe, AZ
02.2021 - 07.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative
Varsity Tutors
11.2019 - 02.2021
- Devised and implemented product strategies for filling market gaps and driving consistent sales
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships
- Identified client needs, built relationships, and overcame objections to drive sales
- Proactively managed client correspondence and recorded all tracking and communications.
Car Salesman
Jim Click Automotive
05.2017 - 05.2018
- Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Sales Manager
Famous Footwear
12.2014 - 12.2016
- Monitored metrics and marketing investments to assess performance and implement continuous improvements
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Created effective strategies to target new markets after researching and analyzing competitor behavior
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Associate
Famous Footwear
Tucson, AZ
06.2013 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelors of Science - Criminology And Criminal Justice
Northern Arizona University
Flagstaff, AZ05.2019
Associates Degree - Administration of Justice
Pima Community College
Tucson, AZ12.2016
Skills
- Sales
- Network Development
- Schedule understanding
- Lead prospecting
- Strategic Planning
- Staff Training
- Interpersonal communication skills
- Records management
Languages
Spanish
Native or Bilingual
Timeline
Manager
All Copy Products
11.2023 - Current
Assistant Director of Operations
Fresh Start Funding/ Open Wallet
05.2022 - 11.2023
Lead Account Manager
Fresh Start Funding/ Open Wallet
07.2021 - 05.2022
Sales Representative
Fresh Start Funding/ Open Wallet
02.2021 - 07.2021
Sales Representative
Varsity Tutors
11.2019 - 02.2021
Car Salesman
Jim Click Automotive
05.2017 - 05.2018
Sales Manager
Famous Footwear
12.2014 - 12.2016
Sales Associate
Famous Footwear
06.2013 - 12.2014
Bachelors of Science - Criminology And Criminal Justice
Northern Arizona University
Associates Degree - Administration of Justice
Pima Community College