Fernando Pantoja
Oxnard,CA
Summary
Dynamic Parts Specialist with proven expertise in inventory management and customer service, honed at Cal-Coast Machinery and Kragen Auto Parts. Excelled in enhancing customer satisfaction and streamlining order fulfillment through effective communication and technical knowledge. Demonstrated ability to collaborate with teams, improving productivity by optimizing parts issuing and returns processing.
Overview
22
22
years of professional experience
Work History
Parts Specialist
Cal-Coast Machinery
Oxnard
06.2003 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Parts Specialist
Kragen Auto Parts
10.2002 - 06.2003
Education
N.A. - Genaeral Studies
Oxnard College
Oxnard, CAH.S. Diploma - General Studies
Channel Islands High School
Oxnard, CA06.1998
Skills
Shipping and receiving
Technical knowledge
Returns processing
Packaging and Labeling
Forecasting and planning
Warranty Administration
Customer Service
Ordering parts
Verbal and written communication
Invoice Processing
Order Fulfillment
Problem-solving skills
Shipping coordination
Email Communication
Clean Driving Record
Cycle counting
Inventory Management
Improving customer satisfaction
Forklift Operation
Team Collaboration
Suggestive Selling
Languages
Spanish
Native or Bilingual
Timeline
Parts Specialist
Cal-Coast Machinery
06.2003 - Current
Parts Specialist
Kragen Auto Parts
10.2002 - 06.2003
N.A. - Genaeral Studies
Oxnard College
H.S. Diploma - General Studies
Channel Islands High School