FERNANDO PIZANA
TUCSON
Summary
Dedicated Border Patrol Agent with over three years of experience in enhancing border security and compliance through innovative surveillance techniques and strategic collaboration with local agencies. Proven leadership and problem-solving abilities ensure officer safety while effectively reducing illegal entries. Committed to utilizing bilingual communication skills and fostering team cohesion to advance national security objectives. Results-oriented professional focused on enhancing operational efficiency and community safety.
Overview
8
8
years of professional experience
Work History
BORDER PATROL AGENT
US Customs Border Protection
08.2024 - Current
- Monitored border activities, ensuring safety and compliance with federal regulations.
- Reduced Alien and Contraband smuggling by safeguarding the border.
- Utilized surveillance technology to enhance border security measures.
- Collaborated with local agencies to address cross-border challenges effectively.
- Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
- Conducted thorough inspections at border checkpoints, enhancing national security and minimizing unauthorized entries.
- I have separated and interviewed subjects to gather information and establish findings leading to the identification and subsequent arrests of foot guides and vehicle drivers involved in smuggling operations.
BORDER PATROL PROCESSING COORDINATOR
Border Patrol
08.2022 - 08.2024
- Conducted inspections of individuals and conveyances through random vehicle inspections.
- Prepared reports and other documents.
- Documented daily data related to investigations and findings.
- Collaborated with law enforcement officials to provide relevant information regarding observed or suspected criminal activity.
- Reviewed visas, passports, and immigration applications to verify adherence to requirements.
- Coordinated detention and deportation for individuals violating country immigration laws.
BARTENDER
Cheddars Scratch Kitchen
06.2021 - 08.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
CERTIFIED CREW TRAINER
Wendy's
01.2018 - 12.2020
- Monitored and documented all training data, including personnel files and certifications.
- Implemented and managed training materials related to food knowledge and company processes.
- Drove top-quality team performance through incentive programs and periodic awards.
- Developed efficient and practical employee onboarding processes to streamline procedures.
- Satisfied customers with efficient, knowledgeable service from well-trained team members.
- Protected team members by enforcing equipment safety regulations and protective gear requirements.
- Conducted new hire and continuing education training to team members.
- Strengthened instructor skills and knowledge with careful evaluations.
- Developed leadership potential at all ranks with targeted programs.
Education
HIGH SCHOOL DIPLOMA -
United High School
Laredo, TX05.2017
Skills
- Leadership (Experienced), Team Building, Project Planning, Customer Service, Security Management, Staff Training, Bilingual, Problem Solving, Decision Making, Communication, Task Prioritization, Policy Enforcement
- Proficient in interview methodologies
- Firearms proficiency
- Martial arts proficiency
- Investigative techniques
LANGUAGES
English (Native), Spanish (Native).
Timeline
BORDER PATROL AGENT
US Customs Border Protection
08.2024 - Current
BORDER PATROL PROCESSING COORDINATOR
Border Patrol
08.2022 - 08.2024
BARTENDER
Cheddars Scratch Kitchen
06.2021 - 08.2022
CERTIFIED CREW TRAINER
Wendy's
01.2018 - 12.2020
HIGH SCHOOL DIPLOMA -
United High School
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