FERNANDO RINCON
Beverly,MA
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
10
10
years of professional experience
Work History
Store Manager
Aperitivo The Shop
BOSTON, MA
01.2025 - 03.2026
- Managed daily operations and customer service for Aperitivo The Shop, enhancing customer experience on the sales floor.
- Set sales targets, analyzed reports, and executed promotions to drive revenue growth.
- Scheduled staff coverage and coordinated shift priorities, optimizing boutique retail team performance.
- Managed daily opening and closing procedures, upheld store cleanliness, and enforced safety standards.
- Oversaw inventory counts, stock replenishment, and product presentation across stores.
- Handle escalated complaints and maintain high service standards.
- ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
- Regularly works with our largest accounts, complex customer needs and/or serves as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
Store Manager
PROJECT PAULIE
BOSTON, MA
01.2023 - 01.2025
- Oversaw daily operations, including opening and closing procedures, maintained store cleanliness, and adhered to merchandising standards to create a welcoming shopping environment
- Merchandised products and displays effectively to enhance sales and profitability
- Analyze sales figures, forecast future sales and interpret trends to facilitate planning
- Maintaining accurate inventory records.
- Ensuring the store complies with relevant laws and regulations
- Maintained accurate inventory records by regularly updating stock levels and conducting audits.
- Identify current and future customer requirements by establishing rapport with potential and existing customers
- Addressed customer inquiries and complaints to ensure high satisfaction levels and provide excellent service
FULFILLMENT TECHNICIAN
REVOLUTIONARY CLINICS
SOMERVILLE, MA
01.2020 - 01.2023
- Fulfilled incoming orders with 99% accuracy, contributing to customer satisfaction
- Ensure accurate and up-to-date inventory is reflected on our online menu by conducting frequent inventory assessments of products in the fulfillment and point-of-sale areas
- Conducted frequent inventory assessments to ensure online menu reflected accurate product availability
- Supported team with various tasks monthly / Weekly inventory audits
- Assist with daily opening and closing procedures
- Assist with and receive product deliveries
- Maintain compliance with all Company policies, standards, values, and procedures
- Participate in staff training and maintain product and industry knowledge
PATIENT SERVICES ASSISTANT
BOSTON CHILDREN'S HOSPITAL
BOSTON, MA
01.2016 - 01.2020
- Monitored and maintained stock of program supplies per established par levels, ensuring equipment and furniture inventory remained in good working order.
- Monitors environment for compliance with regulatory agencies, including JCAHO.
- Liaised with Engineering, Environmental Services, Biomedical Engineering, Materials Management, and Safety to resolve equipment, supply, and cleaning issues.
- Accesses hospital computer systems to communicate with staff about safety, supply and equipment changes.
- Assists with the program's administrative needs the program.
Skills
- Inventory management
- Sales reporting
- Sales forecasting
- Visual merchandising
- Process improvement analysis
- Record-keeping precision
- Task prioritization: Capable of prioritizing tasks in fast-paced environments while meeting tight deadlines and maintaining high quality
- Customer empathy
- Team-oriented communication
ADDITIONAL INFORMATION
- Fluent in Spanish
- Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
- Self-motivated, results oriented, strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving skills.
Timeline
Store Manager
Aperitivo The Shop
01.2025 - 03.2026
Store Manager
PROJECT PAULIE
01.2023 - 01.2025
FULFILLMENT TECHNICIAN
REVOLUTIONARY CLINICS
01.2020 - 01.2023
PATIENT SERVICES ASSISTANT
BOSTON CHILDREN'S HOSPITAL
01.2016 - 01.2020