Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fernando Rodriguez Jr

Cicero,IL

Summary

Dynamic and dedicated professional with extensive experience at Twisted Spoke, excelling in high-pressure environments. Proven ability to deliver exceptional customer service while managing multiple tasks. Skilled in cash register operation and classic cocktails, great extensive beer and whiskey knowledge, fostering teamwork and loyalty among clientele. Recognized for reliability and a service-oriented mindset. I’ve dealt with many customers and situations in my 12 years at Spoke. Met many people that have enhanced my skillss as a result.

Overview

12
12
years of professional experience

Work History

Bartender

Twisted Spoke
11.2016 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.

Server

Twisted Spoke
Chicago, IL
11.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.

Food Runner

Twisted Spoke
Chicago, IL
08.2013 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Busser

Twisted Spoke
Chicago, IL
08.2013 - Current

Bartender

Sueños Music Festival
Chicago, IL
05.2023 - 05.2023

Bartended The Corona Official tent for the weekend. Working at a high volume pace in an outdoor event.

Education

No Degree -

Noble Street College Prep
Chicago, IL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Cash register operation
  • Service-oriented mindset
  • Classic cocktails
  • Food running
  • Changing beer kegs
  • Aloha POS
  • Fluency in language
  • Liquor restocking
  • Excellent judgment
  • Bar equipment use
  • Bar restocking
  • Able to stand number hours
  • Cash and credit transactions
  • Fast learner

  • Honest and dependable
  • Teamwork and professionalism
  • Calm and composed
  • Bar service preparation
  • Alcohol awareness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bartender

Sueños Music Festival
05.2023 - 05.2023

Bartender

Twisted Spoke
11.2016 - Current

Server

Twisted Spoke
11.2016 - Current

Food Runner

Twisted Spoke
08.2013 - Current

Busser

Twisted Spoke
08.2013 - Current

No Degree -

Noble Street College Prep
Fernando Rodriguez Jr