Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Romero

Pearl City,HI

Summary

Ambitious aspiring future JD-MBA student committed to academic excellence. Prepared to implement diverse skill set, technical and tactical proficiency, and new perspectives to leadership personnel. Motivated seller with years of customer facing experience in fast-paced environments. Excellent verbal and written communication skills in multiple languages. Computer excellency with consistently proven typing speed of 100+ WPM. Flexibility to work nights, weekends and holidays to offer optimal customer support.

Overview

6
6
years of professional experience

Work History

Inbound Sales Agent

Charter Communications, Spectrum
07.2023 - Current
  • Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls
  • Increased upselling success by identifying customer needs and recommending suitable add-on products or services to maximize revenue growth
  • Developed rapport with customers through active listening, empathy, and tailored solutions

25H - Network Communication Systems Specialist

US Army Reserve
10.2022 - 06.2024
  • Performed network management functions in support of maintaining, troubleshooting, and reengineering of associated network assets
  • Collaborated with cross-functional teams to develop customized solutions for unique operational needs
  • Performed limited field level maintenance on integrated network control centers, network management facilities, and associated equipment.

25Q - Multichannel Transmission Systems Operator

US Army Reserve
06.2018 - 10.2022
  • Analyzed BIT/BITE diagnostics to isolate faults in the Line Replaceable Units
  • Performed maintenance on associated transmission vehicles
  • Experience troubleshooting network and radio faults

Retirement Solutions Representative

Nationwide Retirement Solutions
11.2022 - 04.2023
  • Addressed inquiries, tickets, and issues related to the retirement planning process
  • Modeled and originated loans, researching plan specific information relevant to each transaction
  • Provided educational guidance to customers to ensure financial goals and needs were met

Mortgage Loan Servicing Representative

The Money Source
05.2022 - 10.2022
  • Handled in/outbound calls from customers regarding account inquiries, payments, escrow analysis, loan modifications, and other related matters
  • Handled escalations as a bilingual representative, often related to escrow analysis and requiring use of legal jargon in Spanish
  • Reduced delinquency rates with proactive communication and promise-to-pay payment plan negotiations

Inside Sales Account Manager

MEI Consulting
07.2019 - 03.2020
  • Increased customer satisfaction by building strong relationships and addressing their needs promptly
  • Traveled to different retail locations within different assigned US territories to set up product displays, conduct demonstrations, and directly engage customers by actively approaching them to generate leads, build relationships, and sell

Education

Bachelor of Science - Finance

Arizona State University
Tempe, AZ
05.2026

Skills

  • CRM Software
  • Objection handling
  • Sales Development
  • Technical issue analysis
  • Troubleshooting
  • Spanish Fluency

Timeline

Inbound Sales Agent

Charter Communications, Spectrum
07.2023 - Current

Retirement Solutions Representative

Nationwide Retirement Solutions
11.2022 - 04.2023

25H - Network Communication Systems Specialist

US Army Reserve
10.2022 - 06.2024

Mortgage Loan Servicing Representative

The Money Source
05.2022 - 10.2022

Inside Sales Account Manager

MEI Consulting
07.2019 - 03.2020

25Q - Multichannel Transmission Systems Operator

US Army Reserve
06.2018 - 10.2022

Bachelor of Science - Finance

Arizona State University

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Fernando Romero