Fernando Santos
Gemma Restaurant
Jamaica,NY
17
years of professional experience
Dedicated server with exceptional customer service skills and a strong work ethic. Experienced in food handling, order taking, and maintaining cleanliness. Committed to enhancing guest experiences and training new staff.
Work History
Server
4 Years 5 Months- Delivered exceptional customer service in high-pressure dining environment.
- Managed order accuracy and timely delivery for diverse menu offerings.
- Trained new staff on restaurant protocols and service standards.
- Collaborated with kitchen staff to ensure seamless meal preparation and presentation.
- Resolved customer inquiries and complaints to enhance dining experience.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
Food Runner
11 Years 8 Months- Delivered food and beverages promptly to ensure exceptional guest experiences.
- Collaborated with kitchen staff to maintain efficient service flow during peak hours.
- Assisted in training new food runners on restaurant procedures and service standards.
- Monitored dining area for guest needs, enhancing overall customer satisfaction.
Food Runner
3 Years 1 Month- Coordinated with servers to prioritize orders and minimize wait times for guests.
- Implemented best practices for food presentation, contributing to restaurant's high standards.
- Streamlined communication between front-of-house and back-of-house teams for improved efficiency.
- Mentored junior staff on effective multitasking techniques in a fast-paced environment.
Busser
2 Years 5 Months- Assisted servers in timely table turnover and customer service enhancement.
- Maintained cleanliness of dining areas, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to deliver orders accurately and efficiently.
Skills
Exceptional customer service
Strong work ethic
Cash handling
Guest engagement
Professional appearance
Food handling
Professional attitude
Safe food handling
Cleanliness
Order taking
Food presentation
Organization
Timeline
Server
Tartine Restaurant
05.2022 - CurrentRead More
Food Runner
Gemma Restaurant
02.2015 - CurrentRead More
Food Runner
Juliette Restaurant
02.2014 - 03.2017Read More
Busser
the Maritime Hotel
03.2010 - 08.2012Read More