Fernano Soriano
Maywood,CA
Summary
Motivated Assistant Manager with strong customer service and team leadership skills. Enhanced team productivity by assisting in daily operations and streamlining workflows. Dedicated to maintaining high service standards and improving customer satisfaction through effective problem-solving.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Maywood, CA
09.2025 - Current
- Assisted in daily operations to enhance team efficiency and productivity.
- Supported implementation of new processes to streamline workflows.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Developed training materials for onboarding new employees and improving retention.
- Monitored inventory levels and assisted with supply chain management tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Cashier Trainer
Commerce, CA
07.2025 - Current
- Trained new cashiers on point-of-sale systems and customer service techniques.
- Developed training materials to enhance onboarding processes for cashiers.
- Monitored cashier performance to ensure adherence to company policies and procedures.
- Provided ongoing support and feedback to improve individual cashier efficiency.
- Implemented best practices for cash handling and transaction accuracy among staff.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
Education
Bachelor of Arts - Clinical Psychology
California State Polytechnic University, Pomona
Pomona, CA06-2029
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Manager
09.2025 - Current
Cashier Trainer
07.2025 - Current
Bachelor of Arts - Clinical Psychology
California State Polytechnic University, Pomona