Fernando Ugalde
Student
Salinas,California
Summary
Host with solid and effective understanding of customer service outlines. Self-motivated individual with a strong desire to succeed and meet both personal and company goals. Outgoing and friendly, effective at establishing rapport with customers, high asset clients, and management that encourages repeat business.
Developed skills in a fast-paced retail environment, focusing on security and loss prevention. Trained in surveillance, incident reporting, and conflict resolution. Seeking to improve and master these skills with a company to contribute effectively in dynamic and challenging settings.
Overview
2
2
years of professional experience
1
1
Language
Work History
Host
Ellis Great American Restaurant
06.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
Store Associate
American Eagle Outfitters, Inc
09.2023 - Current
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Associate Degree in General Studies - General Studies
Monterey Peninsula College
Monterey, United States 05.2001 -
High School Diploma -
Everett Alvarez High School
Salinas, United States 05.2001 -
Skills
Customer service
Calm demeanor
Team collaboration
Detail-oriented
Familiar with technology & program
Ability to learn different software
Multitasking proficiency
Class-C Drivers License
Effective time management
Familiar with Goodwill's misson
Trustworthy & reliable to accomplish company goals
Pro-efficient at Microsoft Excel, Powerpoint, Word, and Outlook
Timeline
Host
Ellis Great American Restaurant
06.2025 - Current
Store Associate
American Eagle Outfitters, Inc
09.2023 - Current
Associate Degree in General Studies - General Studies
Monterey Peninsula College
05.2001 -
High School Diploma -
Everett Alvarez High School
05.2001 -
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