FERNANDO A. RYAN
Miami Beach,FL
Summary
Motivated Customer Service with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
5
5
years of professional experience
Work History
Server
Rominas
01.2023 - 06.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Retail Sales Associate
Nike
01.2021 - 10.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Representative
Humana
09.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Health Insurance Agent
Normandy Cap fund
04.2019 - 08.2019
life insurance Agent
American Income life
02.2018 - 04.2018
Education
Bachelors - Science and Language
The American School
Skills
- Workflow Coordination
- Customer Service and Rapport
- Performance Improvement
- Front of House Display Creation
- Guest Satisfaction
- Pos Operation
- Teamwork and Collaboration
- Retail Store Operations
Accomplishments
- University of Miami Miller School of Medicine: Miami Neonatology 2017 International Conference
- SERVICE & LEADERSHIP [Helping hands for Honduras] Volunteer (2009, 2012 and 2015)
- Pediatric Cardio-vascular Surgery] Interpreter [USNS Comfort (T-AH-20) Volunteer / Honduras Medical Brigade 2015
- Interpreter and asistencial Doctor in land / September 2015
- LANGUAGES
- SPANISH: 100% Proficient
- ENGLISH: 100% Proficient 3
Additional Information
- LICENSES AND CERTIFICATIONS , FL- 215 License (Health, life and variable annuities) USMLE (United Sates Medical License Examination) – Step 1 and Step 2 completed Pending Step 3. HONORS & AWARDS [, Doctor of Medicine and Surgery / CUM LAUDE] ACADEMIC AND RESEARCH EXPERIENCE Arboviroses Research in Honduras 2015-2016
- Languages: English and Spanish 100% proficient.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Rominas
01.2023 - 06.2023
Retail Sales Associate
Nike
01.2021 - 10.2022
Customer Service Representative
Humana
09.2019 - 12.2020
Health Insurance Agent
Normandy Cap fund
04.2019 - 08.2019
life insurance Agent
American Income life
02.2018 - 04.2018
Bachelors - Science and Language
The American School
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