Feroz Saleh
Austin,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
Austin, TX
01.2021 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed positive relationships with customers through friendly interactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
Personal Banker
Azizi Bank
01.2019 - 01.2021
- Cross-sold banking products such as credit cards, loans and investments.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Education
High School Diploma -
Albironi-e-Kabul Pvt School
Afghanistan 01-2019
Skills
- Complaint resolution
- Account updating
- Scheduling
- Tracking complaints
- Customer service
- Microsoft Office Suite
- Drawer balancing
- Upselling techniques
- Payment processing
- Cash handling expertise
- Team collaboration
- Fraud prevention awareness
- Empathy and patience
- Time management skills
Timeline
Customer Service Representative
Walmart
01.2021 - Current
Personal Banker
Azizi Bank
01.2019 - 01.2021
High School Diploma -
Albironi-e-Kabul Pvt School