Hi, I’m
Ferris Williams
Columbus,OH
Summary
Dynamic and results-driven Senior Pharmacy Technician with extensive experience at Walgreen's Pharmacy. Proven problem-solving skills and a commitment to confidentiality and HIPAA compliance. Enhanced workflow optimization and team collaboration, leading to improved patient outcomes and satisfaction. Recognized for reducing medication errors and streamlining prescription processes in high-pressure environments.
Overview
13
years of professional experience
1
Certification
Work History
Walmart
Pharmacy Technician
10.2024 - Current
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
- Supported the implementation of new technology solutions within the pharmacy, streamlining workflows while minimizing disruption to daily operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
National Guard
Soldier
08.2023 - 12.2023
Job overview
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Enhanced morale, organizing recreational and team-building activities.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Trained in conflict resolution among subordinates, equals and superiors.
American Red Cross
Red Cross Volunteer
09.2021 - 09.2022
Job overview
- Assisted affected communities by providing first aid, emotional support, and essential supplies during natural disasters.
- Collaborated with team members to assess needs and allocate resources effectively in emergency situations.
- Enhanced disaster response capabilities by participating in training sessions and workshops.
- Coordinated with local authorities to ensure effective communication during disaster relief operations.
- Maintained a high level of readiness for disaster response by regularly updating personal training certifications and remaining current on relevant best practices.
- Contributed to the success of fundraising events by organizing activities, soliciting donations, and engaging with attendees.
- Facilitated communication between different teams working on overlapping projects or initiatives within the organization.
Walgreen's Pharmacy
Senior Pharmacy Technician
09.2018 - 05.2021
Job overview
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
UF Health Shands Hospital
Lead Pharmacy Technician
01.2016 - 05.2018
Job overview
- Supervised multiple pharmacy technicians and coordinated day-to-day assignments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Walgreen's Pharmacy
Senior Pharmacy Technician
09.2012 - 12.2015
Job overview
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
- Demonstrated expertise in compounding medications, delivering high-quality custom formulations for patients'' unique needs.
- Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
University of West AlabamaLivingston, AL
from General Studies
University Overview
- Completed AP course in Psychology and Anthroplogy
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Accomplishments
- Processed and filled over 400 prescriptions per day.
- Reduced prescribing errors by reaching out to prescribers to verify medication orders.
Affiliations
- American Board of Pharmacy
- National Technician Certification Board
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Adventure Travel
- Food Tourism
- Historical Exploration
Timeline
Pharmacy Technician
Walmart
10.2024 - Current
Soldier
National Guard
08.2023 - 12.2023
Red Cross Volunteer
American Red Cross
09.2021 - 09.2022
Senior Pharmacy Technician
Walgreen's Pharmacy
09.2018 - 05.2021
Lead Pharmacy Technician
UF Health Shands Hospital
01.2016 - 05.2018
Senior Pharmacy Technician
Walgreen's Pharmacy
09.2012 - 12.2015
University of West Alabama
from General Studies
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