Ferry Jatikusuma
Frisco
Summary
Dynamic professional with extensive expertise and readiness for leadership roles. Proven track record in driving business growth and enhancing operational efficiency through innovative strategies. Committed to fostering team collaboration and achieving impactful results, recognized for reliability, adaptability, and strategic vision. Proficient in business management, financial planning, and cultivating customer relations to support organizational objectives.
Overview
24
24
years of professional experience
Work History
Owner/Manager
Hachi Sushi & Omakase
Frisco, TX
07.2024 - Current
- Developed and implemented vision-driven concepts, selecting ideal locations and overseeing the entire build-out process from inception to completion.
- Fostered a culture of exceptional customer service, achieving a 4.9-star rating on Google and Yelp through dedication to quality and satisfaction.
- Spearheaded marketing campaigns across social media and local outlets, significantly boosting customer engagement and foot traffic.
- Managed daily operations, including payroll and financial reporting, ensuring compliance with corporate guidelines and enhancing profitability.
- Cultivated strong relationships with customers, leveraging feedback to continuously improve menu offerings and overall dining experience.
- Enhanced operational efficiency by implementing streamlined inventory management, resulting in noticeable reductions in food waste and cost.
- Introduced a seasonal menu strategy, attracting new clientele and fostering regular visits through unique culinary offerings.
General Manager
Panda Express Restaurant
Anna, TX
08.2023 - 07.2024
- Oversaw daily operations, ensuring alignment with company goals and operational standards.
- Developed strategic plans to enhance productivity and streamline processes across departments.
- Led cross-functional teams to implement initiatives that improved customer satisfaction and retention.
- Analyzed performance metrics to identify areas for improvement and drive operational efficiencies.
- Directed sales strategies to achieve 2.7 million in annual revenue, enhancing market presence.
- Analyzed and optimized restaurant operations, achieving a notable advancement in ranking from 1800 to 200 within a competitive field of 2500 restaurants.
Owner/Manager
Best Café
Brooklyn, NY
10.2010 - 06.2023
- Spearheaded hiring and training, achieving an 85% retention rate over 13 years.
- Streamlined operations to meet health standards, enhancing efficiency and compliance.
- Analyzed financial reports, driving strategic improvements in store performance.
- Adopted new technologies, significantly boosting operational efficiency and profitability.
- Fostered a positive work environment by leading by example and encouraging staff to uphold high service standards.
- Evaluated sales trends to adjust menu offerings, resulting in improved customer satisfaction and increased revenue.
- Coordinated with suppliers to optimize inventory levels, reducing waste and enhancing cost-efficiency.
Area Manager
Just Salad
Manhattan, NY
03.2008 - 10.2012
- Oversaw operations for five stores and a team of over 150 staff members, enhancing productivity and profitability through targeted training initiatives.
- Collaborated with managers to uphold standards, ensuring compliance and operational excellence.
- Led new store openings, coordinating equipment, hiring, and training to ensure seamless launches.
- Evaluated daily financial reports to identify trends, enabling targeted strategies that enhanced operational efficiency and reduced costs.
- Fostered communication between store managers and the CEO to align on performance expectations, ensuring a unified approach to achieving business goals.
- Developed comprehensive training manuals for all positions, enhancing team skills and improving service quality across stores.
- Trained and mentored store managers to uphold standards, resulting in marked gains in cleanliness and compliance with Just Salad procedures.
Training General Manager
Qdoba Mexican Grill
Chicago & NY
01.2002 - 03.2008
- Trained and certified over 50 managers, ensuring readiness for assistant or general manager roles.
- Opened flagship location in New York, achieving operational excellence in a high-demand area.
- Streamlined daily operations, achieving consistent targets in food, labor, and sales, which strengthened profitability.
- Coordinated the opening of 29 new locations, optimizing training processes to ensure each store was fully operational from day one.
Education
High School Diploma -
Beaufort College
Western Australia1st year major - Accounting and Finance
University of Western Australia
Perth, AustraliaSkills
- Forecasting
- Profit and Loss
- Financial Analysis
- Budgeting
- Restaurant Operations
- Calm Under Pressure
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of over 150 staff members in multi units operation.
- Achieved 30 store openings and training over 50 managers
Timeline
Owner/Manager
Hachi Sushi & Omakase
07.2024 - Current
General Manager
Panda Express Restaurant
08.2023 - 07.2024
Owner/Manager
Best Café
10.2010 - 06.2023
Area Manager
Just Salad
03.2008 - 10.2012
Training General Manager
Qdoba Mexican Grill
01.2002 - 03.2008
High School Diploma -
Beaufort College
1st year major - Accounting and Finance
University of Western Australia