Fesseha Gessese
Mountlake Terrace,WA
Summary
Results-oriented Convenience Store Manager with over 20 years of experience in sales analysis, inventory management, and staff training. Expertise in optimizing operations and enhancing customer satisfaction through effective visual merchandising and relationship management. Proven ability to lead teams in achieving sales growth and operational improvements while ensuring safety compliance and employee engagement.
Overview
23
23
years of professional experience
Work History
Convenience Store Manager
circlek business
Seattle, Washington
07.2003 - 07.2026
- Managed daily operations of convenience store to ensure seamless functionality.
- Supervised staff scheduling and training, enhancing overall team performance.
- Conducted regular safety audits to maintain compliance with health regulations.
- Organized promotional displays that increased customer engagement and drove sales.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Transformed unkempt, dusty store into sparkling clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment.
- Marketed products creatively and equipped team to innovatively upgrade product displays for clarity and appeal and to upsell based on expressed customer needs.
- Monitored daily financial transactions and tracked sales data to identify areas of improvement.
- Performed regular price comparisons with competitors' products and services.
- Conducted weekly meetings with department managers to review performance metrics.
- Ensured compliance with all local, state and federal regulations related to the business.
- Established policies for merchandise placement, display maintenance and stock rotation.
- Coordinated special events to enhance community engagement and promote store visibility. such as grand openings or holiday celebrations.
- Developed and implemented strategies that enhanced sales volume and improved customer satisfaction.
- Oversaw food and beverage operations in line with health code standards and good practices for consumer safety.
- Analyzed sales trends to adjust pricing levels accordingly.
- Analyzed financial reports to identify areas for improvement and cost savings.
- Monitored employee productivity and suggested improvements for better productivity and service delivery.
- Updated store systems with current pricing changes or product additions.
- Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers.
- Inspected store premises regularly to ensure cleanliness standards were met.
- Revitalized under-performing store, achieving highest sales and profits in regional chain while retaining staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
Associate of Arts - Business Administration
Shoreline Community College
Seattle, WA01-1997
Associate of Science - Medical Assistant
Online
ICS01-1995
Skills
- Promotional strategy
- Health regulation adherence
- Sales data analysis
- Team leadership
- Inventory management
- Customer relationship management
- Employee training
Timeline
Convenience Store Manager
circlek business
07.2003 - 07.2026
Associate of Arts - Business Administration
Shoreline Community College
Associate of Science - Medical Assistant
Online